James is the Director of Academia Education & Training, a Training and Consultancy company based in Singapore.

The company's specialty lies in vital areas of Sales, Services Excellence, Leadership, Managerial skills, Team Building and Personal Development.

Although based in Singapore, James has extensive experience servicing the markets of Indonesia, having conducted seminars and in-house training for more than 500 organizations in Indonesia.

His clients cover a wide spectrum of businesses, including banks, insurance companies, tour & travel agencies, real estate developers, manufacturing companies, transportation, hospitals, telecommunication and public utilities.

James and his team deliver a dynamic, friendly and informal approach to interactive learning. With His unique combination of Bahasa Indonesia and English, and humor, business empowerment becomes a truly enjoyable learning experience, making him a highly popular seminar speaker and trainer throughout Indonesia and Singapore.
 
James Gwee is currently holding the following positions :

THE PRODUCT :
POSITIVE BUSINESS IDEAS - THE SERIES

SERIES 1: Positive Business Ideas with James Gwee
Kode : James001
ISi :
- Change Result and Action
- Leaders Must Have Vision
- Time is Money
- Delegating Tips
- High Pay Off Areas
- Celebrate Wins
- Meeting Tips - Agenda
- Meeting Tips - Ground Rules
- Smile When Serving Your Customers
- Selling Tips - What to Ask
- Selling Tips - Overcoming Price Objection
- How to Quickly Calm Down an Angry Custom

SERIES 2 : Positive Business Ideas for Champion Sales
Kode : James002
Isi :
- Selling Tips
- There Are Only 2 Ways To Get Customers
- The Power of 500
- Remind Your Customers That You Still Exist
- The Price vs Benefit Balance
- Compare Apples With Apples
- Get The Customer To Do Something
- Sell Solutions and Benefits
- Cross-Sell !
- Re-assure The Purchase
- Re-assure The Purchase Using The Telephone
- Leverage - Get More By Doing Less

SERIES 3 : Positive Business Ideas for Successful Manager & Supervisors
Kode : James003
Isi :
- The Significance of Your Job
- How To Manage Your Time As a Manager
- How To Delegate Effectively
- Motivation vs Control
- Handle Mistakes
- Learning Experience
- Effective Meeting Tips - Agenda
- Effective Meeting Tips - Ground Rules
- Routine Meetings
- Authorize The Delegate!
- Business Is System
- Reform The Environment, Not The People

SERIES 4 : Positive Business Ideas for Champion Service
Kode : James004
Isi :
- What Is Service Excellence?
- The Difference Between Regular Customers and Loyal Customers
- Service In A"3-Star" Hotel
- Smile When Serving Your Customer
- After Handling The Complain (Tip 1)
- After Handling The Complain (Tip 2)
- After Handling The Complain (Tip 3)
- "Ada Yang Bisa Saya Bantu?"
- How To Transfer Calls Successfully
- How To Make Children Feel Comfortable In Your Shop
- Repeat Your Customer's Request
- Know The Real Value Of Your Customers

SERIES 5 : Positive Business Ideas for Business Success
Kode : James005
Isi :
- Know The Real Value Of Your Customer
- 3 Ways To Increase Revenue
- Reform The Environtment
- Business Is System
- Quote Higher, Charge Less
- SOP For Your Staff
- Document Valuable Learning Experience
- Back Up Your Salesmen's Database
- Synchronize Activities!
- Learn From Experiences!
- Do Not Always Shoot Your Target
- Gold In The Hotel Room

HARGA : Rp. 30.000 / Series
                Rp. 125.000 / Paket ( Hemat Rp. 25.000 !)

Keterangan :
* Format Audio CD
* Disajikan Dalam Bahasa Indonesia dan Inggris
* Harga belum termasuk biaya kirim