W E B M A S T E R ?

What does a Webmaster do?
My Major responsibilities


It's a job that didn't exist six years ago and I chuckle when people ask what I do. Webmaster is pompus job title. In a nutshell, I assist in the planning, implementation and evaluation of OUR corporate World Wide Web site by providing strategic input to and managing the delivery of planned communications services. Such assistance includes, preparing strategic and operational plans, coordinating the process of adding and updating information to the sites, liaising with various client groups, managing and analysing user feedback, chairing and coordinating advisory committees, promoting the site, and evaluating effectiveness of the site as a cost-effective communications vehicle. I act as gatekeeper, managing information coming from all sources.

Key activities of a Webmaster


Prepares annual plans for the Web site identifying goals, operational objectives, strategic approach, budget requirements; provides reports such as monthly server statistics studies, site audits, cost-benefit analysis, and user requirement surveys

Determines appropriate site architecture for the presentation of corporate information on the site. Manage the content, flow and accessibility of information on the site by liaising with appropriate content providers and systems experts

Provides advice and counsel to departmental clients on the appropriate and effective presentation of Web documentation by promoting the proper use of Hypertext Markup Language (HTML) and keeping up-to-date on developing HTML standards

Develops and promotes the use of a "house style" (uniform fonts, icons, page format, document organization, etc) so that all site documentation presents a uniform look and feel; promotes the use of templates or other electronic aids to assist authors in preparing appropriately formatted HTML documents

Maintains the home page and certain other primary site documents as well as a Frequently Asked Questions (FAQ) document where necessary

Actively participates in departmental advisory committees which provide input to help establish objectives, enhances the site by sharing best practices, and establish standards and guidelines for content.

Ensures the effectiveness of the two-way communication process on the site by responding to or redirecting enquiries, identifying user needs based on this feedback, and incorporating such information into the strategic planning cycle.

Promotes the site to appropriate internal and external audiences by liaising with other Webmasters, establishing pointers from other relevant sites and WWW search sites, organizing information seminars, encouraging the promotion of the site through other departmental communications vehicles, and representing their organization on inter-departmental working and advisory committees.

Develop and keep company Intranet current. (the fun part of my job)

 

Qualifications


* Relevant post-secondary education and/or experience in WWW site development and management from the point-of-view of communications, marketing and customer service combined with a strategic understanding of the Internet marketplace

* Advanced technical aptitude and knowledge of Web technologies; vast appreciation of browser compatibility issues

* Ability to work productively with design and content generating teams and vendors

* Superior written and oral communications skills

* Knowledge of effective Web authoring practices and presentation techniques

* Knowledge of relevant softwares such as HTML, as well as graphics applications and techniques

* Experience in communications project coordination, and the ability to remain aware of long-term goals while producing immediate solutions

* Initiative, judgement and tact are required to interact with senior management and co-workers

* Understanding of the fundamentals of environmental assessment, planning and evaluation. Appreciation of departmental objectives, programs, services and responsibilities as they relate to the web.

 

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