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| Metrocard Vending Machine Questions |
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| Any Questions You Have That Are Not Here Might Be Answered in The FAQ Section of This Site or May Be Asked By E-Mailing [email protected] |
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| 1. How can a transaction FAIL? 2. Who do I contact if somthing does wrong 3. What does an MVM do that a station agent doesn't? 4. What is a Single Ride card? |
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| 1. How can a transaction FAIL? A transaction will fail when you have inserted money but cancelled either forcibly by the machine or by personal choice. In addition, if you have traded in cards, but have not received the value in return. In all cases, a receipt is printed which you can mail in a postage paid envelope with an appropriate form for credits and refunds. Why would the machine forcibly cancel my transaction? The only reason I know of is if you don't do anything for a while, the machine will go idle. A box will appear over the screen warning you and allowing you to touch OK here to stop the machine from canceling. If you don't, you are cancelled. |
| 2. Who do I contact if somthing does wrong The fastest way to get a response is to mail a letter to the MTA's headquarters. The letter should have what your problem is and the number of the Machine you used, (found to the left of the Single Ride dispenser). They should give you credit or a brand new MetroCard. The Address is: MTA Customer Assistance 370 Jay Street, 7th Floor Brooklyn, New York 11201 |
| 3. What does an MVM do that a station agent doesn't? Stations agents do not accept credit cards or ATM cards or sell Fun Passes or Single Ride cards. However, the machine has a much lower limit for change ($6 vs. $20) and does not sell tokens, or accept them as payment for Metrocards. |
| 4. What is a Single Ride card? The functional replacement of the token, it is made of paper and comes out of a different slot than plastic cards. Like the token, Subway-Bus transfers are not allowed with this, and Bus transfers require that you ask the driver for a ticket because the Single Ride is taken by the fare box. However, these must be used within 2 hours and 18 minutes of purchase (just like transfers) or they will become useless. In addition, they cannot be used on an express bus as part of the payment like a token. |
| Metrocard Vending Machine Questions |