SERVICE AGENCY
Agent Charles Mercer
Overall responsibility for service team. Email: [email protected]
*There may be times when the agent is not available. Because your call is very important to us, our staff of
service represenatives are waiting to take your call. Please use our directory below to determine who can best
assist you.
Personal Lines Customer Service Laura Montoya
Can assist you with a quote or any other Email: [email protected]
new business questions. Responsible for policy
amendments, billing inquiries, and any other
questions regarding personal lines insurance.
Commercial Lines Customer Service Joyce Gonzalez
Can assist you with a quote or questions about Email: [email protected]
our business insurance programs. Responsible for
policy amendments, billing inquiries, and all other
questions regarding business insurance.
Office Assistant Shirley Ruffin
Responsible for providing our clients with certificates, May be reached at our office phone
accepting payments, invoicing, and assisting with Monday & Thursday 10AM-1PM
general office duties.
Please Note: If you are calling after our normal business hours, please leave a message on
our voice messaging system and we will return your call during our open office hours.