After several days of no response, the basket gets a little kick - just to see if there are any snakes inside.

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I just popped into the office during a lull in my present investigation, and lo, there was no message from you.  This is unacceptable.  You have an urgent situation to attend to, and I have agreed to help.  

A timely reply isn't an outrageous demand.   

Grumpily yours,   

Hargrove,
Marxist Detective