|
This page contains info on all things HR, which I have compiled based on info on the web & from HR Management books. I hope this resource serves to be useful although it's not extensive as I work on this only during my spare time. I do hope that overtime the info here could cover the various spectrums of HR. I would love if you could provide feedback on my work - good or bad it doesn't matter cos I'm here to learn. |
HR INFO
home ▪ hr info ▪ hr forms ▪ admin forms ▪ assessments ▪ links ▪ resume
malaysia ▪ dubai ▪ bangkok ▪ chennai
Sign Guestbook ~~ View Guestbook
RECRUITMENT & SELECTION
INTERVIEW
GUIDE - [Click
to download all as a zip file]
These Interview Guides are structured with the following info to aid the hiring decision:
a. Basic guidelines
b. General questions about the job's responsibilities. Interviewers are provided with information as to what might constitute effective & ineffective
responses.
c. Specific questions - 'mini-simulations': these relate to the specific competencies being measured by the assessment instrument.
d. Other general skills: Oral communications & Interpersonal skills
§ Bank teller/financial services representatives
§ Counter & Cashier - Supermarket/Retail
§ Customer Service
§ Office - Admin / Clerical
§ Retail sales associate
§ Sales - high-level, business to business sales
§ Supervisor - manufacturing & service-related
§ White-collar - Manager
§ Workplace
INTERVIEW
QUESTIONS - [Click
to download all as a zip file]
§ Behavior based
§ Customer Service
§ Executive Director
§
Misc. Questions§ Secretary
INTERVIEW
QUESTIONS WITH SUGGESTED ANSWERS - [Click
to download all as a zip file]
§ Accountant
§ Admin - Junior
§ Admin - Senior
§ Clerk / Typist
§ Director of Operations
§ Information Systems Analyst
§ Misc. Questions
§ Secretary
§ Technical Staff Assistant
TRAINING - CUSTOMER SERVICE
This is a 3-panel brochure on A4 size paper with customer service guideline for 4 different customer scenarios.
You can use the blank spaces to customise the brochure according to your needs.
TRAINING SLIDES - SOFT SKILLS
This power point presentation is based on info which I obtain from the web and books. It has no pictures or slide transitions (except for the first & last slide), which allows you to customise it according to your needs.
Do share your opinions on this document in my guestbook.
