Professional History

My Home Town

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Professional History

IT Project

IT Quality

Plant Engineering

IT Industry

Quality Management

ISO 9001:2000 Certification awarded by Det Norske Veritas (DNV)

Activities focused:

• Training on ISO 9000

• Drafting Apex Manual

• Project Documentation

• Creation of documents in 3 formats (MS Office, Star Office & HTML) to meet user needs.

• e-Documents  hosted on the Server

• Training on Internal Quality Audit

• Training on Defect Tracking and CM tool

• Defect-tracking tool established (easily maintainable and freeware version).

• CVS and Configuration Management.

• Effort Log  for project tracking.

• Documents for supporting functions (HR, Purchase, Systems, Business Development)

• Internal Audits and analysis

• QMS on Intranet web site.

• Review of Quality Objectives

• MRMs for Quality Status Review

• Process review by Review committee to simplify documents and procedures.

• Milestone review process to measure quality objectives

• Customer and employee satisfaction surveys to measure satisfaction index

• Identification of action items to improve lower satisfaction level on both the survey fronts across the organization.

• Internal seminars to improve awareness building and moving towards process improvements.

• Security management following BS:7799 standards.

• Corrective and preventive action for effectiveness of quality management system.

• Continuous improvement program based on feedback and benchmark.