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Clarence W. Stumbo
175 N Locust Hill Dr APT 1908
Lexington Ky 40509
Phone: ((606)422-5835
Email: [email protected]
OBJECTIVE:
To work for an established computer firm that can advance my career while challenging me to my fullest potential.
QUALIFICATIONS
Hard Worker , Easy Going , Problem Solver , Intelligent , Punctual , Quick Thinker , Work Well Under Pressure , Determined , Sales Experience , Critical Thinker
EDUCATION
1994-1999 B.A. Communications, University Of Akron, Akron OH
EMPLOYMENT
1997-20xx Repair Technician, Freelance Computer Repair
Repair Customer PC�s
Upgrade Computer Components
Sold Refurbished Machines Repaired By Me
Install Networks For Homes And Businesses
Marketed My Business Across Eastern Kentucky
2001-2002 Tech Support Manager, Thoroughbred Internet
Provide Tech Support To LVL 1 Techs
Cut Number Of Customer Calls From 5 Per Incident To 1
Construct Training Course For New Hires - Teaching Customer Service And Technical Skills
Gain 3 Distributors Per Month For Local ISP
Create Monthly Reports VIA MS Office; Excel, Word, PowerPoint, ETC�
1999-2001 Help Desk Technician, Sykes Industries
Instruct LVL 1 Techs on New Software Released From A Nationwide ISP
Develop An Intranet Web Site To Help Techs Supply Training To A Nationwide ISP
Interpersonal Help To LVL 1 Techs On Internet Related Problems
Develop Updated Training Techniques On ISP Software
