Professional

8/05 � 5/08 Consignment Coordinator, Boston Scientific Corporation, Quincy, MA

• Audit sales accounts to verify accuracy and compliance with organizational standards and government regulations
• Work collaboratively on a team to ensure the integrity of sales operations
• Maintain flexibility and focus while executing several simultaneous tasks
• Train new employees and cross train current employees
• Adhere to strict rules regarding confidentiality and honesty
• Maintain accurate inventory records in company specific software
• Communicate with customers and sales staff to reconcile accounts
• Develop system improvement plans and present them to management

2/04 � 7/05 Customer Service / Billing Agent, Shentel Corporation, Harrisonburg, VA

• Utilize diagnostic skills to resolve internet, cable and phone issues
• Follow specific and complex procedures, apply technical knowledge and skills,and apply independent thinking to aid in resolving these issues
• Prepare advanced troubleshooting work orders when necessary
• Assist marketing and accounting departments as needed
• Provide coverage for an extremely busy customer call center

5/02 � 10/03 Client Service Specialist, Ernst & Young LLP, Boston, MA

• Organize and analyze financial information for engagements
• Input and store electronic data into appropriate databases
• Develop work plans and budgets in electronic format
• Execute follow up with clients to obtain missing information

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