KP

PRAYAS .R. KHANT
301 Bunker Hill Rd., Harleysville, PA 19438-3907
H- 215. 412.2679 W- 215.652.5707
http://move.to/myplanet, Email: [email protected]

OBJECTIVE

To obtain a challenging position in the field of Computer Networking and Helpdesk or any position in the field of Computer and Information Systems.

EDUCATION

High School Diploma
St. Xavier's High School - Dec 1994

Diploma - Industrial Electronics, Minor: Instrumentation
BVJNIOT - August 1997

Bachelor of Science - Computer and Information Systems, Minor: Business
GPA 3.94 with Honors - May 2001 (Magna Cum Laude)

EMPLOYMENT EXPERIENCE

Systems Specialist
Merck & Co., Inc., West Point, PA. May 2000 – Present (F/T)

• Remote user application support and desktop management
• Order Management Center and National Service Center end user support
• Install and troubleshoot in house Clinical Trial Applications
• Reimage and configure PC for new users to match company standards
• Support Compaq deskpro, IBM ThinkPad, HP & AS400 printers

Network Assistant

Gwynedd Mercy College, Gwynedd Valley, PA. Jan 1999 – Dec 2000 (P/T)

• Assist network manager in troubleshooting network problems
• Desktop and Deskside support with application maintenance
• Provide HW\SW support to faculty, staff and students on Windows NT platform
• Developed a database in access for inventory of computers and helpdesk calls
• Configure PC’s to connect to the network and set up user accounts on NT Server

Computer Tutor

Gwynedd Mercy College, Gwynedd Valley, PA. Jan 2000 – Dec 2000 (P/T)

• Responsible for teaching CIS students to enhance the understanding of a topic
• Help all students in Spreadsheets, Word documents, and overall Office Suite
• Maintain and troubleshoot computers in Academic Resource Center lab
• Teach students by appointment and recommendation from Professors

Systems Administrator

Susquehanna Investment Group, Philadelphia, PA. June 1999 – August 1999 (F/T)

• Administer and maintain wireless networks and print servers
• Support and troubleshoot wireless handheld PC’s w/WinNT and Win98
• Install and troubleshoot in-house and other financial applications
• Maintain and troubleshoot spreadsheets and macros in Microsoft Excel
• Ghost new machines and configure them to match standard company image
• Client support to traders at stock exchange with network connectivity problems and analyzing the problems

LANGUAGES

Trilingual: English (fluent), Hindi (native), Gujarati (native).

SKILLS AND KNOWLEDGE

PC Skills |
Windows NT Server and workstation, Windows 95,98 & 2K, TCP/IP, Ethernet Networks, MS-Office 95,97 & 2000, Microsoft Exchange Server, WinInstall, NAV, SMS, Proxy Servers, Assembler, Computer HW\SW, Clinical Trail Applications, Data Management & Financial software

General Skills
Customer Service, excellent oral/written Communication and Interpersonal skills, excellent Analysis and Problem Solving skills, capability of quickly Learning and Grasping concepts, good phone call handling skills, Enthusiastic, Alert and Active

 

ACHIEVEMENTS AND AWARDS

Dean’s List : Spring `1998 to Fall `2001 for outstanding performance
AITP : Active officer and Webmaster of Association of Information Technology Professionals
ICCP : Member of Institute of Certified Computer Professional

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