Country Codes
If a customer wants to call over seas to other countrys
they will need these codes |
http://www.1areacodescountrycodes.com |
| Death |
To provide proof of Death Certificates the customer can mail it to
Qwest Communications
PO BOX 3368 OMAHA NE
68103
Fax it at 1-800-725-7721 |
| True Switch Moving |
http://www.trueswitch.com |
| "Lata" Stands For: |
Local Access Transport Area
(incase your ever asked) |
| To Mail in a bill payment |
Qwest Communications
po box 29060
Phoenix Az
85038 |
| Zone Increment Charges Apply to these states |
Arizona
Montana
Nebraska
New Mexico
Utah
Wyoming |
| States That Cannot have Vacation Status | New Mexico Washington Oregon Idaho |
| NON_LISTED | service is considered a semi-private listing service. The Non-Listed listing appears on Directory Assistance records, but it is omitted from the printed directory.
| NON PUBLISHED | service is considered a private listing service. The Non-Published listing will not appear on Directory Assistance records, and it will be omitted from the printed directory and DexOnline
| Long Distance Info |
interlata =LPIC state to state
intralata = PIC local long distance(within)
local toll = same area code |
|
Roms Headers |
INC = Incomplete
RES = Resubmit
REJ = Rejected
COM = Completed
REV = Review |
|
Blocks that can be removed and added from this office | rty Customer requested
rbe1x Customer requested |
|
900 billing questions claims disputes adjustments and blocking requests |
Wholesale Carrier Services (WCS).
1 800 879-2455
|
|
To send a letter to the Qwest Dispute Office
| Qwest Dispute Office
1860 lincon ST
Denver Colarado
80295 |
A Spouse is automaticly authorized
in these states |
Washington, New Mexico, Minasota, Arizona |
| | |
| Treatment History |
| 0 = |
no treatment no account establish |
| 1 = |
no treatment |
| 2 = |
reminder notice |
| 3 = |
Reserved |
| 4 = |
Denial Notice |
| 5 = |
Treatment Call |
| 6 = |
Reserved |
| 7 = |
Entity Temporary Denial (Shut Off) |
| 8 = |
Entitiy Final Bill |
| 9 = |
Full Service Tempoary Denial |
|
| States and Short forms |
| State | Short Form |
| Arizona |
AZ |
|
Idaho |
ID |
| Iowa |
IA |
| Minnesota |
MN |
| Montana |
MT |
| Nebraska |
NE |
| New Mexico |
NM |
| North Dakota |
ND |
| Oregon |
OR |
| South Dakota |
SD |
| Utah |
UT |
| Washington |
WA |
| Colorado |
CO |
| Wyoming |
WY |
|
|
What Oscar To Use? |
Oscar can be a verry helpfull tool, it allows you to get more information on services and Usage that a customer has on there account, Including the date some features are used (Directory Assistance being the Major one)
Here is a list of what Oscar to use, followed by what account center to place into the "account Center" field |
| State | Oscar | Account Center |
| Arizona | OSCAR AZ ID MT NM UT | AE |
| Idaho | OSCAR AZ ID MT NM UT
| ID |
| Iowa | OSCAR EAST SO | SO |
| Minnesota | Oscar East NO
| NO |
| Montana | OSCAR AZ ID MT NM UT | MT |
| Nebraska | OSCAR EAST SO
| SO |
| New Mexico | OSCAR AZ ID MT NM UT | NM |
| North Dakota | Oscar East NO
| NO |
| Oregon - | Western Oscar
| OR |
| South Dakota | OSCAR EAST SO
| SO |
| Utah | OSCAR AZ ID MT NM UT
| UT |
| Washington - | Western Oscar
| WA |
| Wyoming | OSCAR CO WY
| WY |
| Colorado | OSCAR CO WY
| CO |
|
|
|
The Authentication and Credit Team (ACT)
~ handles customer authentication issues and credit reviews. The ACT utilizes specific guidelines/criteria to determine if an override is warranted. Credit overrides will not be provided unless specific situations exist and/or the credit decision returned was not correct due to user error (for example, the user input an incorrect SSN or didn't include previous telephone number information).
Note: The ACT does not handle credit decision disputes or system-related problems.
The ACT can be reached at 800-887-1909 and are available from from 7:00AM to 7:00PM (MT) Monday through Friday, from 9:00AM to 6:00 PM (MT) on Saturday and from 12:00 PM - 6:00 PM Sunday |
|
|
TAP |
Lifeline Qualifying programs
Food Stamps
Medicaid
Supplemental security Income (SSI)
Federal Public Housing Assistance
Low Income Home Energy Assistance Program
Bia General Assistance programs
Tribally Administered Temporary Assistance For Needy Families
Head Start (Meeting Income Test)
National School Lunch Program)
Low Income (based on size of household and income level). this option requires additional documentation
|
Washington
|
1 - Call to DSHS (1 800 543 9909)
2 - You will needed to provide the customers name, address and Social Security number
3 - (if asked provide CUID)
4 - They will give you the customers client id
(you will need this later)
5 - If eleigible Add the following usocs
ASGFX, ASGF2 and ASGSX
6- If DSHS allows also add LNK usoc to account
7- in order level Fids you add client ID to the LTS field
8 - Place order as normal from here.
|
| Arizona | connect to pq router 77 option 1 and request the fourm to be sent out
| Colorado | Colorado Department of Human Services 1 800-782-0721
| Idaho | Refer the customer to The Community Action Partnership Association of Idaho at 1 877 375-7382 to apply.
| Iowa | connect to pq router 77 option 1 and request the fourm to be sent out
| Minnesota | connect to pq router 77 option 1 and request the fourm to be sent out
| Montana | Refer the customer to the Office of Public Assistance at 406-444-1700 to apply.
| Nebraska | Refer the customer to the Nebraska Public Service Commission at 1 800 526-0017 to apply.
| New Mexico | connect to pq router 77 option 1 and request the fourm to be sent out
| North Dakota | connect to pq router 77 option 1 and request the fourm to be sent out
| Oregon |
Refer the customer to the to the PUC at 1-800-848-4442 if they are outside the Salem local calling area, or 373-7171 within the Salem local calling area to apply for TAP, or mail them a Tribal TAP application if they live on a tribal reservation.
| South Dakota | connect to pq router 77 option 1 and request the fourm to be sent out
| Utah | Refer the customer to the Utah Department of Community and Culture at 1 800 948-7540 to apply.
| Wyoming | connect to pq router 77 option 1 and request the fourm to be sent out
| | | | | | | | | | | | | | |
| Phone Numbers |
| Auto Pay Changes | 1 (800) 851 - 0134
| Telecom usa | 1 (800) 540 - 3598
| remove freeze | 1 (800) 922 - 1879
| National DNC | 1 (888) 382 1222
| Prison Calls | 1 (800) 844 - 6591
| Translator | 1(866) 583 - 1531 (code 1531)
| Choice Online tv | 1 (800) 654 - 2180
| Wholesale | 1 (866) 553 - 8171
| Fraud | 1 (800) 887 - 1909
| MSN | 1 (800) 386 - 5550
| AOL Safe harbor | 1 (877) 525 - 5018
| ACT | 1 (800) 877 - 1909
| Rebate Office | 1 (866) 541 - 0282
| Reganal support | 1 (800) 853 - 4633
| Tech support | 1 (800) 247 - 7285
| Online support | 1 (866) 541 - 3329
| Qwest HQ | 1 (303) 992 - 1400 |
| To Call Out Dial | (9) 1 (000) 000-0000 then = 5918 | | | | | | | | | | | | | | | | |
|
To Stop Telemarketers | |
National Do Not Call Registry | |
If you are asked this question, you can tell the customer that there are two ways that they can register their number on the National DNC Registry. They are:
#1 - by calling the FTC DNC Registry Hotline at 888-382-1222
#2 - by logging onto www.donotcall.gov | |
Direct Marketing Association | |
Contact to have your name removed from the telephone solicitation lists. Write to
Telephone Preference Service
C/o Direct Marketing Association, Inc
P.O. Box 9014
Farmingdale, NY 11735-9014
| | |
QLDBI Fourm
1)Use this form in the event that some one is wrongfully billed for Long Distance
2)goto : http://Qshare/sites/QLDBI/default.aspx
3)Click on the "Click Here" under Purpose
4)click "New Item"
sign into the fourm
User Name- Cuid
Password - C + Password
Domain - AD
5)Market Unit - Consumer
6)Center Name - Vendor
7)BTN - Imput customers BTN (999) 123 -1234
8)Cust Code - Imput 3 number cust code (123)
9)Billing name - Copy the exact bill out of CPLUS to ensure that the name and spelling is correct
10)QLD Billing Issue - Put in the Reason that best describes the situation
11)Customer's Issue - Make notes as to why you processed this fourm.
12)Click "Submit" | |
Stop MRC
Q-central > Job Aids >Simple Billing > Stop MRC Billing Form
User Name- Cuid
Password - C + Password
Domain - AD
Click Add New Item
1: Does This Request Involve Long Distance
Should always be NO
2:Did the customer or some one in there home or busines order the service
no: if customer did not order the services
yes: if the customer ordered the services but no longer wants them
(Either way we still process the request but it is important to know if the chaarges are legitimate
3: Cust bill name
Copy the exact bill out of CPLUS to ensure that the name and spelling is correct
4:Billing Tel Nbr (btn)
Copy the exact bill out of CPLUS to ensure that you have the proper BTN
5:Single addl Tel Nbr or None
If there are more numbers, or put none if there are none
6:Multiple addl tel numberes to be blocked
If there are multiple numbers that need to be blocked as well
7: Beginning bill date -
Bill that charge first appeard on
8: Ending bill date
Last bill that charges were billed on
9:Billing Company name
Select only the billing name inquired about
(you must do a form for each type of company ex:Usbi and ILD both need different charges)
10: Billing on behalf of select the company that the bill was billed on behalf of
11:place total amount that you are adjusting based on the billing company charges (if none put 0.00)
12)Has the billing company issued an adjustment?
If customers says yes put yes
13)Your First and last name
14)A TL/Coach first and last name (who approved the fourm)
15)Your business office location
select vendor
| |
C+ Headings
|
INIT | Initial bill is not yet out
| | | LIVE | Regular Live Account
| | SNP | One-Way Interruption (stops outgoing calls) | |
SUP | Two-Way Interruption (no in or outgoing calls) | |
SCD | Entity Specific Toll Restriction | |
KXT | Entity toll Restriction (all entities, used in non-SCD prefixes only) | |
SNPS | SNP and SCD | |
SUPS | SUP and SCD | |
CLOSE | Entity Closing Statement was issued | |
SNPC | SNP and (CLOSE) | |
SUPC | SUP and (CLOSE) | |
KXTC | KXT and (CLOSE) | |
SCDC | SCD and CLOSE (one or more entities
Closed and another entity is on SCD) | |
DISC | Disconnect TYPE code entered (PSOD) but order hasn't posted | |
FINAL | Disconnect order posted but Final Bill not
out yet | |
FIN-I | Initial Final Bill | |
FIN-R | Revised Final Bill | |
CLO-I | Initial Closing Bill | |
CLO-R | Revised Closing Bill | |
CA99 | Scheduled for write off | |
CAnn | Referred to Collection Agency (nn = agency number) | |
SCHED W/O | Scheduled for write-off, followed by date | |
ITD | IntraLATA Toll Denial | |
ITDC | IntraLATA Toll Denial with a Closing Bill | |
SCDI | Select Carrier Denial with IntraLATA Toll
Denial | |
SNPI | One-way interruption with IntraLATA Toll
Denial | |
SUPI | Two-way interruption with IntraLATA Toll
Denial | |
| Usoc List |
Basic Phone Line
1FR basic line
|
| Call Forwarding | | Product | Usoc Code |
| Call Forwarding Veriable | ESM
| | Selective Call Forwarding | NCE
|
|
| Call Waiting | | Product | Usoc Code |
| Selective Call Waiting | S7W
| | Selective Call Waiting ID | S7Y
| | Call Waiting | ESX
| | Call Waiting ID | N2W
| | Long Distance Alert | LWE
| |
| Long Distance | | Product | Usoc Code |
| QWEST 5 CENT PLAN | OE3R7
| QWEST UNLIMITED (WITH OUT PACKAGE) | OE3RE
| | | Qwest 15 cent plan | OE3RH
| | Qwest 300 min plan | OE3RT
| | Qwest Membership Plan | OE3R5
|
|
Voice Mail
| Product | Usoc Code |
| Voice Mail - Audible/visual | VMJXB
| Voice Mail - Audible | VMJXA
| Voice Mail - Residence Mail Box Only Message Notification | VMJXX
| | | | |
Caller ID
| Product | Usoc Code |
| Caller ID Name & Number | NNK
| | | Caller ID Blocking | NKM
| | Anonymous Call Rejection | AYK
|
|
| Blocks | | Product | Usoc Code |
| Call Trace | HBG
| | Continuous Redial | HBQ
| | Continuous Redial Deluxe | ORDMS
| | I-Called Originating | CDOBO
| | I-Called Terminating | CDOBT
| | Last Call Return | HBS
| | 3-Way Calling | 3BL
| | 900/976 Call Restriction | RTVXN
| |
| Other | | Product | Usoc Code |
| 3 way calling | ESC
| | Call Rejection | NSY
| | Continuous Redial | NSS
| | Custom Ringing | RGGxx
| | Dial Lock | OC4
| | Do Not Disturb | D7T
| | Last call return | NSQ
| | Linebacker | OWM (UWM for IA)
| | Non Pub | npu
| | No Solicitation Service | SB5
| | Security Screen | RV1
| |
|
| Inquiry Providers |
| Company |
BOSS Central Entity Code |
BOSS Eastern Entity Code |
CARS Western Entity Code |
| MCI Random |
MCR |
224 |
002E |
| Sprint Casual |
GPS |
333 |
0777 |
| Telecom USA |
NLS |
459 |
001A |
| Qwest Long Distance (QLD) |
236 |
LDQ |
002M |
| Global Crossing |
ALN |
444 |
0444 |
|
| Adjustment Reasons Codes: |
| REF | If the end user refueses to contact the Third-Party Service Provider (Carrier) and/or refuses to pay the Third-Party Service Provider (Carrier) charges. |
| INR |
If end user is disputing rates for calls billed by Inquiry THird-Party Service Provider (Carrier). Note: INR adjutment reason will not work in the WEB Tool. Use REF for partial or full Adjustment
|
| BLF |
Used for Qwest error; e.g., PIC/LPIC not changed as agreed, toll guide or translation errors
|
| CCA | Always use if the notes show the end user has contacted the Third-Party Service Provider (carrier), But recived no satisfaction and refuses to call them again |
| SLM |
When PIC/LPIC was actually changed through RSS by a Third-Party Service (Carrier) it initiated a change request without the customer's knowledge
|
| CRM |
Only use if adjusting services or products end user claims they didn't order or authorize. |
| ITP |
To be used for UTAH and MINNESOTA customers only. in
MINNESOTA used for calls such as Vanuatu, Nieu island, ECT. And in UTAH, used to adjust disputed Non-Telecommunications services, such as internet access, Voice mail, Ect. These charges must always be adjusted Prior to asking the customer to call the Provider to Correct future billing. also use in MINNESOTA to adjust disputed telecommunication and Non-Telecommunications Services. |
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