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2003 Senior Specialist/Utility Goals Corporate Unit East
Service Excellence 40%
- Maintain personal quality/error ratio within R&IP standard guidelines.
- Assist in department quality/error ratio through mentoring, coaching, and quality checks.
- Maintain personal productivity number at or above 100%.
- Maintain missing batch percentage, including weekends, of 0.02%.
- Adhere to all attendance guidelines.
High Performance Culture 30%
- Participate in monthly WFC Meetings (in absence of WFC).
- Initiate and promote communication across shifts with peers, supervisors, and managers.
- Attend shift huddles.
1st-2nd 3:00pm
2nd-3rd 9:00pm
3rd-1st 7:00am
Growth/Acquisition Readiness 20%
- Cross-train and become proficient in all module functions, including workflow monitoring and floor management.
- Take three online, Bank One University, classes. (TBD with supervisor)
- Cross-train one associates per quarter on multiple functions (i.e. critical, sensitive, high complexity, and FMS)
Financial Discipline 10%
- Produce all reports (i.e. timelines, module report) in a timely manner and without direction from management (in absence of WFC).
- Identify potential revenue enhancements for all of R&IP.
To see Performance Report, click here.
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