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Controlling Group Performance
George is a senior patrol leader. At a camp, the troop was
packing its gear, getting ready to leave. The equipment was
spread out on the ground, and each of the five patrols was
assembled around its equipment. The senior patrol leader was
barking out instructions: "Trail Chef Kit first the large pot."
In turn, each patrol leader would shout to his patrol to come up
with the large pot. Seeing each patrol leader with the large pot
in hand, George would bellow out the next order: "Four aluminum
plates in the bottom!" Then each patrol leader would respond,
the plates would be found and inserted, and the next command
would follow. So it went through the folding of the tents and
the storing of all equipment. The task was finally completed,
and everything was in its proper place. But long before the job
was finished many of the Scouts were horsing around, learning
nothing about camp housekeeping or, for that matter,
responsibility. In managing the job this way, George had the
task under control but not the troop. He had lost sight of the
people while he got the job done. How might he have done it? At
the patrol leaders' council meeting he should have reminded the
patrol leaders of the task of putting away equipment properly.
When the time came to do it, he should have been casually
observing the patrols as they went about it. Where it was being
done quickly and well, he would comment on the good job being
done and go on. If he found problems, he would offer to help,
give the patrol leader a hand, or perhaps note how it might be
done better. If he encountered disagreements about how to do it,
he would resolve them. So we see that control is not being a
dictator. Rather, it is using good sense and skill to get the
job done and keep the group together.
Briefly stated, control consists of:
observing
the group.
Making
instructions fit the situation.
Helping
where necessary.
Examining
the completed work.
Reacting
to the quality of the work.
Your next patrol or troop activity
will give you a chance to try this system. How will you know how
successful you were? Ask yourself these questions afterward:
Did the job get done on time?
How do you feel about it?
How do your group members feel?
Did you help those who needed it?
How did others react?
Will the group do better because of
this experience?
Why? Successful control gets the job
done at the right time, at the right place, and in the right
way. But more, it encourages the group to do better next time.
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