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Answers to the most
asked questions by Bell Mobility customers
What is PCS?
Personal Communications Services (PCS) allows wireless person-to-person
communications, regardless of location. Cellular and paging are
examples of Bell Mobility's first PCS services. Now, the next
generation of PCS -- Digital PCS -- is here. Digital PCS provides
a new level of wireless service that includes superior call quality,
longer battery life, greater privacy, better network reliability
and many advanced features and services.
What is Digital PCS?
Digital PCS gives you all that cellular has to offer plus a whole
lot more. It uses powerful digital technology to provide superior
call quality, longer battery life, greater privacy, better network
reliability and many advanced features and services. You can still
enjoy the extensive coverage available with Bell Mobility's regular
analog cellular network. Whether you're at home or the office,
at work or at play, Digital PCS gives you more freedom of movement
than ever before.
Where is Digital PCS available?
Digital PCS is available in Ontario from Oshawa to Fort Erie,
north of Toronto to Cookstown. In Quebec, Digital PCS coverage
now includes seamless digital PCS service from Quebec City to
Montreal (via highway 20), and from Montreal to Ottawa (via highway
40).
How do I make a call from my phone?
To make a local call, simply dial the appropriate 7 digit number
within your calling area and press the 'SEND' button. To
terminate the call, press 'END'. In Toronto and some surrounding
areas, you may be required to dial the 905 area code to reach
some local numbers.
How do I receive a call on my phone?
Receiving a call is easy. On most cellular phones, you press
the 'SEND' button on the keypad when the phone rings. When
you are finished talking, press the 'END' button to complete
the call.
Can I use Directory Assistance on my phone?
Yes, simply dial 411 and press the 'SEND' button, this
will connect you. Standard airtime charges apply.
How do I forward calls from my phone?
This feature allows you to redirect your calls to another number,
such as your home and office. To activate this feature, dial *72#
, and then dial the 10 digit number you wish to forward your calls
to. Press the 'SEND' button and wait for the confirmation
tone. To deactivate this feature, dial *720 and press the
'SEND' button and wait for the confirmation tone.
Can I accept another call coming in when I am on the phone?
If you are on the phone, the call waiting feature will notify
you when a second call comes in for you. You may then answer the
new call without disconnecting the first. Your second call will
be signaled by a fast two-beep tone. To answer the second call,
press the 'SEND' button. This puts your first call on hold
and connects you with your second call. To put the second call
on hold and reconnect with the first call, press the 'SEND'
button. You can alternate between the two calls by simply pressing
the 'SEND' button repeatedly.
What is Three-Way Calling?
This feature allows you to add a third party to an existing call,
enabling you to hold meetings while you are on the move. Dial
the first number, then press the 'SEND' button. Your first
call is now in progress, and you should wait until the first party
answers. Then press the 'SEND' button to place the first
call on hold. Wait for the dial tone, then dial the second number
and press the 'SEND' button. Your second call is now in
progress. Wait until the second party answers. Press 'SEND'
again to connect all three parties. To disconnect the second party,
press the 'SEND' button, or press 'END' to terminate
both calls.
Can I use Directory Assistance on my phone?
Yes, simply dial 411 and press the 'send' button, this
will connect you. Standard airtime charges apply.
At what point does Bell Mobility start charging customers
for the phone calls made from a mobile phone?
Bell Mobility starts the clock on a phone call as soon as a customer
presses the 'SEND' button. If the call is connected, our
customer will be billed for the call. However, if the call is
not connected, our customer will not be billed for the time they
were on the phone.
Why does Bell Mobility charge customers from the moment
they press 'SEND'?
The Bell Mobility mobile phone network is similar to a radio
network in that it transmits phone calls via voice-channels over
radio. When a Bell Mobility customer presses the 'SEND'
button, they are using a voice-channel to send the call. Because
Bell Mobility sells airtime (or voice-channels), we charge our
customers for the use of that voice-channel, whether the customer
is talking to someone or simply waiting for a call to be answered.
Glossary of terms
Analog Transmission -- Traditional cellular
telephone technology employing frequency modulation (FM) similar
to a broadcast FM station.
Blocked Call -- A call that is denied by the
wireless and wireline systems due to capacity constraints.
Cell Site -- A transmitter/receiver site where
radio links are established between a wireless system and a user
terminal.
Channel Bandwidth -- The predefined amount of
spectrum designated for voice or data transmission.
Cell Site Area -- The geographical coverage
area served by an individual cell site.
Coding Algorithms -- A method of converting
analog voice signals so they can be transmitted over a digital
communication system.
Coverage Area -- The CDMA coverage area is where
Digital PCS service is available.
Digital Transmission -- A mode of transmission
in which all information is transmitted as a stream of pulses
(a binary pattern of 1s and 0s).
Digital PCS -- The next generation in personal
communication services that will provide mobile customers with
a new level of wireless features, applications and flexibility.
Dropped Call -- A call that is prematurely terminated
by the network or phone.
Dual mode -- Mobile phone with the capability
to receive 800 MHz analog and 1.9 GHz Digital PCS transmissions.
Frequency -- An attribute defining the rate
of change of a signal. Frequency is measured in hertz (Hz).
GigaHertz (GHz) -- A measurement of the frequency
of a signal equal to one billion cycles per second. There are
1000 MHz in 1 GHz.
MegaHertz (MHz) -- A unit of frequency denoting
one million hertz.
PCS -- An acronym for Personal Communication
Services. These services allow person-to-person wireless communications
regardless of the location.
Soft Hand-offs -- A term unique to CDMA which
describes a mobile phone's ability to communicate simultaneously
with multiple cell sites.
Spectrum -- Distribution of electromagnetic
radiation in which the parts are arranged according to wavelength.
When referring to cellular, the term defines a range of frequencies.
Spread Spectrum -- The signal is deliberately
spread over a bandwidth much larger than the minimum required
bandwidth.
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Answers to
the most asked questions by Cantel customers
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How do I Forward my calls?
This routes all your incoming calls to a receiving, pre-selected
phone number. Once activated, you can make outgoing calls
on your phone as usual but you will not be able to receive
any calls. Your phone will not ring and all your imcoming
calls will automatically route to the receiving number until
you deactivate Call Forwarding. Do not activate this service
if you are a mobile message subscriber, otherwise Mobile
Message will not take messages for you. To activate this
feature, dial *21* (receiving phone number) # SEND.
To deactivate this feature, dial #21# SEND
How do I activate Call Waiting?
This allows you to answer another call without disconnecting
your current call. A beep alerts you to another incoming
call. Instead of a busy signal, your caller will hear a
regular ring. To use this service, you must activate the
service by pressing *43# SEND, to deactivate press
#43# SEND. To answer another call, press 2 SEND.
To end all calls, press END
How do I use No-Answer Transfer?
This service reroutes incoming calls to a receiving pre-selected
phone number when your phone is turned off or goes unanswered
after 5 rings. Do not activate this feature if you are a
Mobile Message subscriber, otherwise Mobile Message will
not take messages for you. To activate this service, press
*63* (receiving phone number) # SEND. To deactivate
this service, press #63# SEND
What is Busy Transfer?
This routes your incoming calls to a receiving pre-selected
phone number when your phone is busy. Do not activate this
service if you are a Mobile Message subscriber otherwise
Mobile Message will not take messages for you. To activate
this service, press *67* (receiving phone number) # SEND.
To deactivate this service, press #67# SEND
How does Conference-3 work?
THis allows you to add a third party to your phone conversation
or speak privately to either party during the same call.
To connect a third party during a call, dial the third party's
number then press 'SEND'. To conference all three
parties, press 3 SEND. To switch back and forth between
calls, press 2 SEND. To end third party caller and
return to the first caller, press 1 SEND.
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