Colorado Springs, CO 80918
(719) 268-0834 (h)
(719) 271-0550
[email protected]
To use and enhance my technical abilities and customer service skills in a fast-paced, state-of-the art environment.
Novell GroupWise 4.x 5.x
Novell Netware 3.x, 4.x 5.x
HTML
Unix Navigation
Firewall Configuration
Project Management
Router Configuration
NT Server Installs
Team Leadership
Novell NDS Administration and Maintenance
SQL Server Installs
DHCP
DNS
Patching of Oracle Foundation Product
Install of 11i instances
Senior Engineer, ERP
Support to customers for issues including but not limited to::
Patching
Printing
Configuration
Installs
Upgrades
Worked the Off-Hours MID shift (3rd shift) supporting North America .
Supplied support to business including;
Provide planning assistance to all locations within the Group on purchasing and installing hardware and software.
Network installs
Developed operating procedures for Clients
Installation, Configuration and Administrated GroupWise 5.x on an Intranetware Platform
Planned upgrades to Novell 5 from Novell 4.x and Novell 4.x from Novell 3.x.
Installed and Troubleshot NDS
NWConnect Dial-in and GroupWise ASYNC & GWIA Gateways
Planned, configured and Installed Managewise deployment.
Developed & Designed WEB Pages
Configured SonicWall FireWalls & VPN Setups
Install personal computer/local area network hardware and software for all locations with in the Group.
Installed, setup and Administration of NT Servers.
Insulation Group PC/LAN Analyst: Technical & software support for Intel based PCs and Macintosh users, LAN support and software and hardware installation. Responsible for 15 locations in US and Canada, including:
Assist all locations within the Group in effectively utilizing hardware and software.
Communicate technical issues effectively to both technical and non-technical persons at all Residential Insulation Locations.
Train IS support persons at all locations within the Group, in both one-on-one and stand-up training environments.
Create and maintain documentation and procedures for PC/LAN Support.
Provide support for all 15 locations within the Insulation Group
Develop new skills and augment existing skills through training, education, and on-the-job experience. Provide adequate documentation and status of assigned work.
Determine effective solutions to meet customer requests. Recommend alternative course of action to meet requests all Residential Insulation Locations.
Troubleshoot hardware and software problems and provide well-reasoned, effective solutions at all locations within the Group.
Provide technical guidance to associate specialist.
Coordinate special projects (i.e. Server installs, Software upgrades, and new technologies in plant level systems, etc.)
Upgraded Servers to NetWare 4.11 from Netware 3.1x
Setup a Campus Environment
Research and purchase of computer equipment for all Residential Insulation Locations.
Track all purchases of computer equipment for all locations within the Group.
Resolve user issues remotely through phone support.
20% Travel to all locations within the Group, to resolve on sight issues and install new Technologies.
Through Talent Tree Staffing Services, Englewood, CO
PC Analyst:
Technical and software support for Intel based PCs and Macintosh users
LAN support and software and hardware installation.
On the team that implemented Shiva Dial in project, testing modems, Laptop computer configurations
Set-up and Installation of Internet access on PC and Macintosh
Performed server upgrade, migration and backup
Certified NetWare 5 Engineer - Pending
Certified NetWare 3 Engineer - August 2, 1996
Certified NetWare Engineer - June 28, 1996
Bachelor of Science in Marketing - June, 1983 - Illinois State University, Normal, IL
Landmark Education - The Landmark Forum, The Landmark Forum in Action Seminar, The Landmark Advanced Course
Wilson Learning - The Counselor Salesperson course QA
Fred Pryor - Exceptional Customer Service course
Denver Chapter of the Network Professionals Association: Held the offices of President, Vice-President, Treasurer & Past President on the Board of Directors (1995 - 1998)
Production Manager - Miss Denver Miss Capital City Scholarship Organization (1995-1997)
Twin City Amateur Astronomers - President, Vice-President, Newsletter Ediitor, Astronomical League Messier Club Certificate Holder
Member Colorado Rocketry Association of Space Hobbyist NAR section 482
Hockey - Semi-Professional, ISU Varsity Hockey Scholarship, High School
Kappa Kappa Psi Honorary Band Fraternity
