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Resume for Jeffrey Norwood
Summary
Work Experience
Additional Experience
Education
Contact Information
Summary
I have been fortunate enough to have experienced an array of different opportunities,
ranging from customer care in a call center environment, to reporting and editing for my
college newspaper, and even writing jokes and then performing them in front of audiences
gathered at clubs and colleges in New England. I owned my own online magazine and
have more than forty published clips, some of which are online under the Journalism link on my website. My high work ethic, strong
communication skills, and creativity make me a viable candidate in a variety of fields,
and a valuable asset to any company.
Work Experience
| July 2001 to Present |
Pegasus Communications |
Marlborough, MA |
| Customer Care Specialist |
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- Assist satellite television customers with activating satellite system.
- Assist customer with choosing programming and educate customer on pricing, policies, and
procedurres.
- A member of Team Pegasus, a group of eleven elite representatives that assist in
training the new-hire training classes at the company.
- Winner of the November, 2002 S.O.A.R. Award. The award is given to an employee who
excels at customer care, as a well-rounded and highly-touted customer care representative.
The employee is nominated by fellow co-workers and selected by a committee made up
of peers and supervisors.
- Contributor to The Pony Express, the company's online employee newsletter,
which is distributed monthly.
- Achieved 15 out of a possible 16 monthly incentives, averaging approximately $400.00.
Incentives are based on stats for average handle time, quality scores of phone call
monitoring, and first call resolution, as well as absenteeism.
| August 2000 to December 2000 |
HighWired.com |
Watertown, MA |
| Quality Engineer |
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- Tested company products and website for proper function.
- Reported glitches and "bugs" to appropriate designers and engineers, and
verified their correction after being notified.
- Responsible for the integration of Gradfinder.com into the HighWired.com website.
Gradfinder was acquired by HighWired.com in September of 2000.
- Observed field-training session to provide feedback and assistance to company trainers.
- Contributor to The Pony Express, the company's online employee newsletter,
which is distributed monthly.
- Laid off on December 7, 2000 as apart of a company-wide restructuring. Company
closed in June, 2001.
| January 2000 to August 2000 |
FleetBoston Financial |
Framingham, MA |
| Online Banking Specialist |
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- Assisted online banking customers with account maintainence and online troubleshooting.
- Used a variety of company-specific computer programs to research problems concerning
customer accounts.
- Assisted in BankBoston-to-Fleet merger, when BankBoston customers became Fleet
customers.
- Assisted in the transistion of online customers via the phone and via e-mail.
- Passed the Fleet Retail Banking exam with a 92% out of 100% score, which culminated a
five week training program.
- Passed the Fleet Online Banking exam with a 90% out of 100% score, which culminated a
two week training program.
Additional Experience
- Comedy Writer
- Stand-up Comedian
- Perform sets ranging from five minutes to fifteen minutes
- Previous venues of performance include:
- The Comedy Vault (Boston, MA)
- Steam Alley (Providence, RI)
- The Station (W Warwick, RI)
- Jesters Comedy (Kittery, ME)
- University of Connecticut (Storrs, CT)
- College of the Holy Cross (Worcester, MA)
- Wentworth Institute of Technology (Boston, MA)
- Nichols College (Dudley, MA)
- Auburn Middle School (Auburn, MA)
- Newspaper Reporter (see Journalism link for more
information and clips)
- The Launch Pad
- The Bison
- The Auburn News
- Jaguar Gaming Journal
- 21st Century
- Newspaper Editor
- Entrepreneur
- Jaguar Gaming Journal
- Created online gaming magazine devoted to Atari Jaguar
- Wrote stories for and edited
- Was publisher and editor-in-chief
- Jaguar Gaming Journal was recognized in CompuServe Magazine (January,
1995)
Education
| Currently enrolled |
Nichols College |
Dudley, MA |
| to attain B.S.B.A (est May, 2004) |
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- Currently attending full-time during the college's undergraduate evening program
- Have earned 91 credits through December, 2002.
- G.P.A. is 3.25 since May, 2001.
Contact Information
Jeffrey Norwood can be reached at [email protected].
References are available through this email as well.
This webpage is owned and authored by Jeffrey Norwood.
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