Dunwoody, GA

Aug 2000 � Nov 2001

Microsoft Office 2000 Master

•  Provides Help Desk support to clients having hardware, software, firewall, and network security problems

• Builds custom computers to meet clients� needs, backs up and restore information, as well as trains customers on their new hardware and software.

• Helps frustrated customers in their transition from a previous carrier to Bellsouth by using a national toll free database and online toll free reservation programs

• Receives and distributes work to 30+ users who are assigned over 6,000 orders weekly while still achieving 98%+ customer satisfaction rating for more than 12 months

• Turned a broad range of customer data into more client specific information for the sales staff

• Processed requests to update client information and created reports

• Entered customer data into a maintenance program that kept information on customer billing addresses

• Took on responsibilities and duties of other team members in their absence

• Participated in a group of 60 co-workers in delivering quality assurance by imaging and staging 680 desktops and laptops

• Worked in conjunction with team members to resolve questions and improve efficiency in a fast-paced and time-constrained work environment

• Engaged in the transferal and storage of data off of legacy computers and the restoration of this data to the newly deployed laptops and desktops

• Orientated end users with the new laptops and desktops, as well as familiarized them with the new functions

• Troubleshot end user questions and problems to maximize customer satisfaction

• Entered plant and operational equipment data into a maintenance program to service a large water reclamation plant located in the Southeast

• Improved work efficiency by 66% which lead to a savings of $5600 off of the total cost of the project during the course of a month

• Participated in customer service, improved interoffice organization, performed data entry and manipulation, debugged and tested, and some graphic design

• Designed my own technical support website located at:
       Location-    http://www.pleasefixmycomputer.com
• Designed a 140 page website for Hopkins Elementary School Media Center located at:
       Location-    http://www.gwinnett.k12.ga.us/HopkinsES/mediacenter/media.htm
• Self taught in HTML and instrumental in the development of a website that has experienced over 180,000 visitors
       Location-    http://www.geocities.com/jgadlage
• Part of a cross-functional team that utilized the latest Microsoft operating systems (Windows NT)
• Team player that works with other team members to obtain corporate goals
• Willful desire to attain more knowledge about Information Technology