Jeff Musselman
713-480-3981
[email protected]
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| [Objective] |
[Eduation] |
[Experience] |
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| Objective |
[Back] |
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| A challenging position in an Information Technology department or company that provides and offers assistance, services, support and management with innovative programs and solutions to satisfy employee and customer needs and contribute to customer success. |
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| Eduation |
[Back] |
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| Aug 1996 - Present: |
University of Houston |
Houston, TX |
| Major: |
Information Systems Technology |
| Minor: |
Industrial Supervision |
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| July 1998 - Oct 1999: |
U of H Downtown |
Houston, TX |
| Microsoft Certified Systems Engineer Training |
| • Networking Essentials - Passed required test #70-058 |
| • 803 Administering Microsoft Windows NT 4.0 |
| • 922 Supporting Microsoft Windows NT 4.0 - Core Technologies |
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| Experience |
[Back] |
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| January 2005 – Present |
El Paso Corporation |
Houston, TX |
| Position: Desktop Support Analyst |
| • Assist customers with troubleshooting their systems within established I.T. policies and procedures. |
| • First level, primary support for all desktop user problems. |
| • Build, pre-load, and install new desktop computers/printers and related technology based equipment as requested. |
• Manage spare parts, systems, and supplies inventories. |
• Address local and network printer issues and maintain inventory and asset records. |
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| June 2001 – January 2005 |
[TRG] - Contract: El Paso Energy CO |
Houston, TX |
| Position: Helpdesk System Analyst I |
| • Provide first and second level technical support to El Paso employees |
| • Contributed technical solutions to the IT department Knowledge Base |
| • Handled customer’s issues by either by first call resolution or transferring the issue to the correct support personal |
| • During after hours, provided desktop support when a resolution could not be achieved via phone support |
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| October 2000 – June 2001 |
Getronics |
Houston, TX |
| Position: DSL Technical Support E-Mail Analyst II |
| • Handle an average of 60 – 80 customer issues via written e-mail |
| • Provide technical support via e-mail to DSL, ISDN, and dial-up based users |
| • Troubleshoot all slow throughput related issues and escalating then when needed |
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| April 2000 – October 2000 |
Getronics |
Houston, TX |
| Position: DSL Technical Support Analyst II |
| • Provide second level technical support to Verizon DSL customers |
| • Personally handle hard to trouble connectivity cases from start to end |
| • Diagnose, troubleshoot, test, recreate and resolve or escalate complex technical internetworking hardware and software problems |
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| February 2000 – Aril 2000 |
Getronics |
Houston, TX |
| Position: DSL Technical Support Analyst I |
| • Provide first line technical support to Verizon ADSL customers |
| • Responds to a high volume of calls and ensures customer satisfaction |
| • Troubleshooting and providing resolutions for both PPPoE and Bridged Verizon ADSL customers |
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