Articles on "Device not recognized / not found...."

1-0-1: How to re-detect Devices in Device Manager

If your system will not recognize your IDE /ATAPI device, you can try to re-detect them through Device Manager, perform the following--->

Right Click "My Computer" | Properties | Select Device Manager Tab | Left Click "+" next to CD-ROM | Select Your Devices | Click "Remove" | OK /Yes | Re-boot and Windows should re-detect your Device and install the proper driver.

1-0-2: Can not Find CD-ROM/DVD in My Computer / Windows Explorer..Dell-Cody

Author: Dell-Cody 12/26/00

Check the START | SETTINGS | CONTROL PANEL | SYSTEM | Performance and see if the File System and Virtual Memory are set to 32-bit. If the performance is not 32-bit you may have a boot-sector virus.

You can also try to reseat the flat gray cable and the 4-wire power cable connected to the back of the CD-ROM drive. Just power off the system, unplug it, and open the case. Then remove and replace each connector one at a time, making sure they are firmly seating in the sockets. Then replace the cover, plug the computer in, and restart to see if this helps the issue.

If it does not, boot into Safe Mode and go to START | SETTINGS | CONTROL PANEL | SYSTEM | Device Manager. If there is an Other Devices category, double click it and remove all devices listed underneath this category. If there is a CD-ROM category, open it and remove any devices listed there, as well. Click Close, restart the computer, and allow Windows to reinstall any necessary drivers.

1-0-3: CD-ROM has stopped reading CD's

CD-ROM has stopped reading CD's

Go to START | SETTINGS | CONTROL PANEL | ADD/REMOVE PROGRAMS | WINDOWS SETUP, uncheck Multimedia if it is checked, click OK, and reboot. Go back to the same place, recheck Multimedia so that it is white and checked, click OK, and reboot.

1-0-4: Error Message "Could not load enable2.vxd module"

Error Message "Could not Load enable2.vxd module"

Author: DELL-Cody  Date: 01/19 05:04PM

First, go to START | SETTINGS | CONTROL PANEL | ADD/REMOVE PROGRAMS | WINDOWS SETUP, uncheck Accessibility if it is checked, click OK, and reboot. Go back to the same place, recheck Accessibility so that it is white and checked, click OK, and reboot.

If this does not resolve the problem, go to START | RUN and in the Open window type "SYSTEM.INI" (without the quotes) and click OK. Find the following entry:

DEVICE=* ENABLE

Change this entry to include a semicolon at the beginning of the line. It should appear as the following:

;DEVICE=* ENABLE

Click FILE | SAVE, then close that window. Restart the computer for the changes to take effect.

1-0-5: If you have Tweak UI installed, need to check Drive Letters (Thanks to S. Holaway)

1-0-6: Two articles from Dell, "Device not found...."

(2) Options below--->

A)

Go to the Device Manager (Start | Settings | Control Panel | System), Device Manager tab, and double-click CD-ROM, then double-click your CD/RW. Go to settings tab, "uncheck" DMA, OK out, and reboot. After re-entering windows, check again to see if your drive is identified by Explorer; If not, go back to the device manager, double-click on Hard Disk Controllers, double-click on "Intel Bus Master PCI IDE Controller", driver tab, click the "Update Driver" button, click "next", choose "display a list of all drivers", click "next", choose "Standard Dual PCI IDE Controller", click "next", then "next" again after driver is found, then click "finish", and answer "yes" to restart computer. After reboot, check your explorer, windows should now see the drive. If your drive is still not identified, contact your drive manufacturer's tech support.

B)

I – Make sure that the CD-ROM drive, itself, is functional. You can test this by booting to a Dell Diagnostics diskette and running the CD test, or by checking that the drive is seen in the BIOS, and then booting to a CD-boot disk and attempting access of the drive from DOS mode (thus, eliminating the influence of Windows).
II - Right-click the MY Computer icon and choose "Properties". Click the "Performance" tab and look underneath (rather than next to) the line that says "PC Cards (PCMCIA):". Here, check for anything other than "Your system is configured for optimal performance". In particular, note any reference to the Master Boot Record (MBR) being modified. If it has been modified, it will probably note a virus as well.

Next, restart in MS-DOS mode and type CHKDSK. Note the value for the line "Total Bytes Memory". (The line will be near the bottom). If this number is anything other than 655,360 you probably have a virus. If it does read 655,360, you most likely do not.

If you find your system is running in "Compatibility Mode", check Microsoft article ID #Q130179.

III – If you find your system running normally in step #2, try clearing NVRAM. If you have a D___, R___, or one of the newer systems, the following procedure will work:

Reboot the system and press the DELETE key when you see the message "Press DELETE to enter setup". Choose the "Advanced" tab at the top. Set the field "Reset Configuration Data" to "Yes" and then strike the F10 key at the top of the keyboard to Save and Exit.

(Note: if you notice the Plug and Play OS field set to NO, this is correct - do not change it).

1-0-7: Unable to Access Device after Windows 98/SE/Me Install: (Article # Q189526)

Unable to Access Device after Windows 98/SE/Me Install: (Article # Q189526)

The information in this article applies to:

• Microsoft Windows Millennium Edition
• Microsoft Windows 98 Second Edition
• Microsoft Windows 98

Click Start, point to Settings, click Control Panel, and then double- click System.
Click the Device Manager tab.
Click the Hard Disk Controllers branch to expand it, click your IDE controller, and then click Properties.
Click the Settings tab.
In the Dual IDE Channel Settings box, click Both IDE Channels Enabled, and then click OK.
Click OK, and then restart your computer.
Test to determine if the issue is resolved by trying to use your CD-ROM drive. If the issue is not resolved, perform the troubleshooting steps in the following article by clicking the article number below to view the article in the Microsoft Knowledge Base: Q190303 </support/kb/articles/Q190/3/03.ASP> How to Use Real-Mode CD-ROM Drivers from Windows 98 Startup Disk