NEW ELECTIVE COURSE OFFERING FOR MSE STUDENTS
ENGR 297D -
Special Topics- MSE will offer a new
Engineering Management elective course, for the Spring Semester.
Times: Tuesday
evenings 17:30 – 20:50
Place: Eng
338
Instructor & further information – contact Dr. Jim
Dorosti (408) 924-3984 or click here
Four Practical Revolutions in Management:
In this course
we will indicate the continuing renewal and evolution of systems of practices,
tools and training methods for managing (technology) companies to provide
customer satisfaction in a rapidly changing world. This means eliminating
product defects, enhancing attractiveness of product design, speeding service
delivery, and reducing costs, among other, and providing the best information
on implementation of quality practices. Application of those
practices by managers to strategic planning and discovering the means to
achieve competitive practices in the companies at every level. In one
place and under a unifying model (VW), students will learn the seven step
process, benchmarking, translating the voice of the customer, Hoshin management methods, seven quality control tools and
diagnosis, seven new management and planning tools, and application of all of
these to successfully launch and implement company-wide quality and improvement
practices.
Text: Four Practical Revolutions in Management,
Shoji Shiba, Alan Graham, and David Walden.
Productivity Press,