Your Needs:    

My Qualifications:

Acknowledged leader         

Have lead hardware and software support organizations in both telecommunications and computer organizations.

Provided organizational leadership in delivering stable customer friendly environments. Promoted to more responsible positions for success of support programs.

Data Management

Seven years experience in managing the team providing hardware and software support for R&D engineering environments. Reviewed requirements, determined specifications, negotiated purchases, placed orders for computers and mass storage devices.

Complex environment

Seven years managing a 5000 UNIX server test environment.

Implement improvements

Lead organization in achieving significant process improvements to achieve ISO9000 certification.

Cross functional teams

Lead efforts for products with pieces being developed in France, Germany, India, and Japan.

Testing methodologies

Implemented division quality standards. Successfully reduced time required to execute automated testing.

Organizational Communications

Used focus groups and internal web sites to improve customer/market focus of organization.

Team building

Built a team from four to fifteen people as we went from supporting one R&D lab to supporting seven.

Complex products or services

Lead the quality efforts for the team that delivered the first fibre channel clustering solution. Provided consulting to the team that developed the utility data center concept.

On-line training programs

Have developed training courses, taught, and deployed web sites to provide on line training and information for engineers and technicians.