Guest Services

  • Babysitting
  • Bell Staff
  • Check-In / Check-Out
  • Elevators
  • Housekeeping
  • Laundry Services
  • Parking
  • Pet Policy
  • Wheelchair Accessibility

 

  • Babysitting

    Babysitting services are available at an approximate price of $8 per hour per child. After 10:00 p.m. the guest is also responsible for the babysitter's transportation which is $13 The Concierge will be more than happy to handle all your babysitting requests.

    Bell Staff

    Bellmen are located at the Lobby Level of the pyramid. They will be happy to assist you with porterage and luggage storage.

    Check-In / Check-Out

    Check-in time is at 4:00 p.m.
    Check-out time is at 12:00 p.m. (noon)

    Elevators

    The hotel has elevators in all sections of the hotel.

    Housekeeping

    The Housekeeping staff is pleased to offer twice-daily maid service to ensure the comfort of all our guests.

    Laundry Services

    The hotel has available same-day laundry services to guests. A laundry bag can be found at the bed´s tray and in the room's closet. This service is not available over bank holidays.

    Parking

    The resort offers a valet parking service, for which there is a charge of 150 pesos per night.

    Pet Policy

    The fluffy hotel offers the perfect vacation packages and amenities for dog lovers to travel with their best friend!

    • There will be a charge per pet per day staying in the hotel. 10$ per pet and 30 $ per day
    • Pets shall not be left unattended in the hotel room (your pet may behave very well at home but could easily get a little scared in new surroundings).
    • Pets must be on a leash or in a carry cage while being transported within the hotel.
    • Pets are not allowed in restaurants, bars, spa, fitness center, pool areas, convention center areas or any other area designated by the hotel staff.

    Thank you for choosing the Fluffy and we hope that you and your pet enjoy your stay together.

    Wheelchair Accessibility

    All rooms at Fluffy are wheelchair accessible. Public areas - the pool decks, shops and restaurants - are all wheelchair accessible. Walkers are available upon request. The hotel will obtain wheelchairs on request, which can be rented for $7 USD/day.