FAQ

JC Heat & Tile

Warranty

Prices

JC Heat & Tile

"That cozy feeling"

BE WARNED: THINGS YOU NEED TO KNOW


Heating wires should be placed 6 - 7cm apart, anything wider results in loss

of heat and constant consumption of power as well as overuse of heaters,
minimising longevity of heaters.


Anything more than this width is not a professional installation.


Wires should be flourocarbon-polymer coated and NOT PVC.


If it is PVC, your heating system will melt, lasting for a maximum of 5 years only.


Heating requirements is measured per room size ensuring proper kilowatts to

be installed, heating up sooner, minimising electrical consumption costs.


Wires should be double insulated as per regulation .


Our installation excludes the middle man.


Quality materials are to be used to ensure the proper binding of heating system

for future security of floor surface.


Each thermostat should have its own isolator as per regulation and fitted by an

approved electrician.

WARRANTY for JC HEAT & TILE

We undertake to repair or replace without cost to the consumer any part of the
heating system supplied by us which is found to have a manufacture defect,
within the warranty time stated for each product. NOTE - the warranty period
for the thermostat is 2 (two) years and heating elements is 7(seven) years from the
time of installation.

THIS WARRANTY DOES NOT INCLUDE:


Calls to correct electrical installation carried out by others.


Calls to reset residual current devices, circuit breakers or replace fuses.


The replacement of tiles / wood needed in order to repair heating system.


Damage caused when the system has been serviced by anyone other than us.


Damage caused by unauthorised modification.


Damage caused by others during renovation, construction, etc.


Damage which arises from builders, tilers, carpet layers or electricians failing to

comply with our site instructions.


Damage caused by accidents, neglect, misuse, lightning strike or any natural

disaster.


To validate this warranty all claims must be submitted with an invoice.


TERMS OF TRADE


We require 50% of quoted price prior to installation and remaining 50%

together with any extras upon completion.


We reserve the right to charge interest on overdue accounts.


Ownership of all materials installed by JC HEAT & TILE will remain our property

until fully paid.


Extra charges may apply if the job differs from that quoted through causes beyond

our control.


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