FREQUENTLY ASKED QUESTIONS (FAQ)


Contents

  1. How much is my TAFE Course fee?
  2. What is flexible delivery?
  3. What is SPC (Statistical Process Control)?
  4. What is statistical control and why is it important?
  5. What is total quality?
  6. Why is quality important?
  7. What are ISO 9000 standards?
  8. What are QS-9000 standards?
  9. What is Capability Analysis?
  10. What is Internal Quality Auditing?

How much is my course tuition fee?

To view the TAFE NSW Fees for 2006 

Materials charge
Some courses will require the payment of a materials charge. Details of this charge will be provided at enrolment time.

Payment methods
If you enrol at a campus, you may pay the TAFE NSW fee or any other enrolment-related charges by EFTPOS, Visa card, Mastercard, Bankcard, cheque or money order payable to 'TAFE NSW'. TAFE NSW is committed to maintaining a safe environment for both students and staff, and so keeps a policy of cashless enrolment at all times.

If you have applied for a high demand course, and are successful, or if you are a re-enrolling student, you may have the option of paying the TAFE NSW fee (and other enrolment-related charges) via the internet.

Payment of the TAFE NSW fee in instalments
If your course runs for more than one semester you may have the option to pay your TAFE NSW fee in two half-yearly payments – the first payment when you enrol. The second payment of the fee is required by 31 May 2006.

Exemptions
You may be eligible for an exemption from paying the TAFE NSW fee if you are in receipt of a Commonwealth benefit or Youth Allowance, such as:

Age Pension
Austudy (including Veterans Affairs Children Education Scheme)
Carer Payment
Disability Support Pension
Exceptional Circumstances Relief Payment
Family Tax Benefit Part A (Maximum Rate)
Farm Help Income Support
Mature Age Allowance
Newstart
Parenting Payment (Single)
Sickness Allowance
Special Benefit
Veterans Affairs Payments
Widow Allowance
Widow B Pension
Wife Pension
Youth Allowance
Dependant children/spouses of eligible beneficiaries, and students with a disability not eligible under any other category, may also be eligible for an exemption from the fee.

To find out if you are eligible for an exemption contact SWSI Granville campus before enrolling.  Staff can also advise you about what documentation you will need to bring with you to enrol.

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What is flexible delivery?

Flexible delivery usually means that students need to do more work outside the classroom. Consequently, there is more need to obtain help from many sources. Notionally there is no problem if students work together, however it is important that everybody proves their capability in their chosen subjects. To maintain the integrity of our courses there are some strict guidelines that need to be followed:

(a) Most flexible delivery subjects will have a final test at the end of the study time or a major project.

(b) Failure in a test normally means failure in the subject.

(c) Everybody should submit their own assignments/projects for assessment, even if you work with somebody else.

(d) People who work together, should make that fact quite clear in their submission.

(e) Everything else being equal, joint efforts will attract lower marks unless they are of a noticeably higher standard commensurate with the number of people collaborating.

(f) In the unlikely event that two individual submissions are too much alike, the people involved will need to justify why a mark should be awarded. This may be done orally and, perhaps, sit a special closed book test just on the assignment/project in dispute to allay any suspicions. Therefore, it is in your own interests to avoid handing over your work to other people unless you receive something in return - it then becomes a joint effort and would be marked as such!

(g) With the state of technology now it is very easy to copy text. Rather than copy, you should summarise the work, in your own words, giving full credit to the creator of it – especially with material taken from the Internet.

(h) Remember, no references or credits, no mark!

Some employers regard subjects studied flexibly, if done well, as being more creditable than those studied in the classroom. Therefore, it is in all your interests that we protect the reputation of the qualification that you are striving for.

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What is SPC (Statistical Process Control)?

Statistical process control is the practice of using statistical methods such as control charts and capability analysis to monitor and control a process. SPC allows users to take appropriate actions so that the process remains in a state of statistical control. It also allows users to improve the process's ability to produce output that meets or exceeds customer expectations.

Statistical process control methods are applied to virtually any type of organization, including service, manufacturing, and educational organizations.

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What is statistical control and why is it important?

A process is said to be in statistical control when all special causes of variation have been eliminated and only natural (or common) cause variation remains. On a control chart, this is illustrated by data that falls within control limits and by the absence of non-random patterns or trends.

Statistical control is important because it shows you what the process is capable of producing over time. Statistical control allows you to make predictions about how the process will run in the future, based on how it ran in the past. It helps you see if the process is currently capable of producing output that meets specifications 100% of the time.

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What is total quality?

Total quality is the involvement of everyone in continuous improvement of systems to produce products and services which result in customer loyalty now and in the future.

To produce quality, a system must be in place that allows everyone in the organization to do his or her best. Long-term success requires a never-ending journey of improvement through the application of theory and a systematic process.

Continuous improvement is vital to all systems in the organization: design, production, delivery, service, and learning. All products and services that help achieve the organization's purpose should be addressed through improvement activities.

The result of total quality is fulfillment of customer needs and expectations so well that customers keep coming back for products and services and boast about them to their friends and neighbors.

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Why is quality important?

Quality is important because improving quality improves business. Dr. W. Edwards Deming developed the Quality Chain Reaction.

Improve Quality

Quality is the focus; all that follows in the Chain Reaction results from improvement in quality and will not be sustainable over the long term without it.

Reduce Costs

As quality improves, costs are reduce because waste is minimized.

Improve Productivity

As costs are reduced, fewer of the organization's resources are spent producing defective goods and services, leaving them free to be devoted to work that adds value.

Capture the Market

Improved productivity enables the organization to pass savings along to customers, thus attracting more customers to the market through lower prices as well as improved quality. New markets are created by producing products and services that meet changing customer needs.

Stay in Business

Capturing the increasing market helps ensure the long-term viability of the organization.

Provide Jobs and More Jobs

An organization that focuses on quality realizes the benefits that come from continuous improvement.

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What are ISO 9000 standards?

The ISO 9000 standards are a generic core of quality system standards that apply to a broad range of industry and economic sectors. They offer guidance for quality management and general requirements for quality assurance.

These standards describe elements that quality systems should include, but not how a specific organization should implement them. How an organization designs and implements a quality system is affected by its objectives, products, processes, and specific practices.

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What are QS-9000 standards?

The QS-9000 standards are the Automotive Industry Action Group’s (AIAG) version of the ISO 9000 standards. Like the ISO 9000 standards, QS-9000 provides a generic core of quality system standards that apply to a broad range of industry and economic sectors. They offer guidance for quality management and general requirements for quality assurance.

These standards describe elements that quality systems should include, but not how a specific organization should implement them. How an organization designs and implements a quality system is affected by its objectives, products, processes, and specific practices.

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What is Capability Analysis?

Capability analysis is a set of statistical calculations performed on a set of data in order to determine the capability of the system. The capability of the system refers to the ability of the system to perform in comparision to its specification limits. A system is said to be "capable" if it is producing approximately 100% within specification limits. Specification limits are set by customers, engineering, or management. They are sometimes called requirements, goals, objectives, or standards. Specification limits are upper and lower boundaries within which the system must operate. They are not to be confused with control limits, which are based on the data collected from the system.

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What is Internal Quality Auditing?

What do we mean by auditing? In terms of quality assurance, it can be defined as 'A systematic and independent examination to determine whether specified requirements and related results are complied with, and they are suitable to meet objectives.

Auditing within ISO 9000, is referred to as 'Internal Quality Auditing'. This is referring to the fact that it is a requirement for the organization to 'self-audit' on a systematic and continual basis, to ensure that the system and its operation meet requirements. I often conduct these audits on behalf of clients (it is perfectly acceptable for consultants to conduct internal quality audits). They find this much more efficient than using their own staff. It is often the case that employees do not like conducting audits of their colleagues activities. The audits are consequently often late and insufficient.

What should be audited? My own approach is to audit each individual procedure in turn. I make sure that key requirements are complied with, and the procedure is consistent with policy. It is also necessary to ensure that the requirements of the standard are continually complied with.

How often? It depends upon the importance of the subject being audited. The minimum requirement is to audit each procedure/section once per year. You can conduct audits on a monthly, 2-monthly, quarterly basis etc., depending upon the size and complexity of the organization. I have seen one large organization conduct all audits in the same month (covering the whole year!). My own approach is to conduct a few audits each month, systematically following up the previous audits.

How detailed? It is necessary to record exactly what was audited. Record objective evidence, e.g. form reference numbers, areas checked etc. Identify all noncompliances, Agree and record corrective/preventive action required with relevant management, along with a suitable timescale. Action eventually taken should also be recorded. The auditor should follow-up after a suitable time interval, to ensure that the action has actually been implemented and is effective (again record results).

It is a requirement of ISO 9000 to conduct audits, and helps to make the assessment/surveillance process easier. Don't forget, it is also informing you of compliance with your stated business methods, so it is in your own interests to audit adequately! 

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