Aim and purpose
The aim of this unit is to make learners to use IT tools to communicate and replace information safely,
securely and successfully with different audiences. Learners will also consider the impacts of IT.

Learning outcomes
On finishing point of this unit a learner should:
1 Be able to communicate information to suit audience, purpose and content
2 Be able to use IT tools to communicate and exchange information
3 Understand the impact of IT on individuals, communities and society.

Unit introduction
Communication skills are key to achievement in any sector but are particularly important in highly technical
sectors such as IT where the language used can develop into full of jargon. It is important that learners are
able to communicate with technical and non-technical staff and know how interpersonal skills affect
communication.