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Sony UK Customer Information CentreTo contact the Customer Information Centre please call 08705 111999. If you would like to send us an email please use the feedback form listed below. To save you time and money please check that the answer to your question is not covered in the products section of this website or in the following frequently asked questions.
If you have a comment to make about the web site or you have a question about linking to this site then you can email the webmaster at [email protected] 1. Playstation enquiries For service and repair information please call 0870 599 8877. For email enquiries please use the address [email protected]. Alternatively please access the website http://www.playstation-europe.com/. 2. VAIO laptop computer enquiries For brochures and pre sale information please call 08705 424 424. For repair, technical help and direct sales please call 0870 240 2408. You can also take a look at Vaio.Sony-Europe.com. 3. In-Car Entertainment Please see the product information on this site or alternatively browse the site http://www.ice.sony.co.uk/. 4. Mobile phones enquiries For Sony airtime enquiries please call 08702 40 30 20. For Sony product information and warranty repairs please call 08705 111 123. 5. Clie Information For brochures and pre sale information please call 08705
424 424 6. Broadcast and Professional Equipment Please browse the website www.sonybiz.net 7. How can I get my Sony product repaired? My product is under guarantee? In the unlikely event that a product proves faulty within one year from the date of purchase due to a manufacturing defect you should contact your supplying retailer who will be able to have the problem resolved under the terms of the Sony European Guarantee. Alternatively it can be repaired by an Authorised Service Centre, free of charge for labour or parts. What do I need? The original receipt is required as proof of purchase. What doesn't the guarantee cover?
For detailed information on the Sony guarantee and its conditions, please see the European Guarantee leaflet supplied with your product. What happens if my product is outside the guarantee? Sony has a well established high calibre network of Authorised Service Centres throughout the UK and Ireland ready to serve you, fully supported by Sony. Our Authorised Service Centres are constantly offered up-to-date training on our products and monitored to ensure that they offer you the highest level of service. This approach provides Sony's customers with a distinctive, first-rate quality after-sales service. Truly another reason to buy Sony. For your nearest UK Sony Authorised Service Centre, fully equipped to repair consumer electronics products please go to the Dealer Locator on this site and choose the service centre option. For customers in the Republic of Ireland 0145 9311. To avoid confusion please call the dealer or service centre concerned before returning a product.
8. Instruction manuals and accessories, how can I purchase them? In addition to your local dealer you can also obtain certain items direct from Sony. For accessories such as leads, batteries, remote controls, headphones, replacement instruction manuals etc, contact: Sony Service Centre, Heathrow on: 020 8283 2700 – 9am to 5pm Monday to Friday
Unit 2, The Heathrow Summit Centre Note that for over-the-counter transactions, this Service Centre is also open from 9am to 12.30pm on Saturdays. Telephone calls will be answered by a telephone answering machine on Saturdays. Or Sony Ireland on 01 413 1700 - Monday to Friday 9am to 5.30pm 81/82 Broomhill Road 9. "EXTEND Ultimate Cover" Sony's Optional Extended Warranty Scheme What does EXTEND cover? You would be surprised - Sony's EXTEND gives complete cover - the full cost of any repair, including parts and labour, initially for up to 5 years from date of purchase, even if the breakdown is caused through fair wear and tear from above average use. Ask your dealer for further details or telephone 08702 411498 "EXTEND Ultimate Cover" is a registered trademark of Sony United Kingdom Limited 10. Can I get my Sony Product modified? Sony United Kingdom Limited does not support any modifications to its products. Such action takes the product outside its original specification and invalidates the guarantee. Therefore we cannot refer customers to service agents who carry out modifications. 11. Where can I buy a stand for my recently purchased television? The supply of a stand is at the discretion of the supplying retailer. Please, therefore, discuss this with them, as Sony United Kingdom Limited cannot offer direct assistance to you. 12. Dealer Information For information on the nearest dealer to your location, please go to the Dealer information on this site. 13. Where can I find the PRICE of a Sony product? Sony does not provide retail prices for products. Dealers are free to set their own prices, our dealer search function can help you find your local retailer please ask them for prices and availability. 14. Where can I find connectivity information? If you select the "Products" link then select the appropriate product you will then be presented with a range in side that product category. Select the sub category and then the model. On the upper left hand side of the page there will be a number of options available. One of those options is "Connectivity Information and Diagrams". Clicking on this link will produce a pop up box. You will have a choice, to view the information in PDF format or Word format. Select the option according to the software you have installed on your PC.
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