FAQ (Frequently Asked Questions) |
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| How can you sell this software so cheap? It seems to good to be true - is there a catch? |
There is no catch - the software versions that we sell are OEM (Original Equipment Manufacturer) which means you will receive the installation CDs only (they do not come in their original retail packing and do not include the manual). We do guarantee that all programs are the 100% full working retail versions - no demos or academic versions. When you order, you will receive all materials required for a complete installation - or your money back. Why should you pay hundreds of dollars more if you can get exactly the same product but much cheaper? You don't have to pay that much for the fancy box and manuals.
This software is recognized as a backup software.
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| How long will shipping take? |
Shipping takes from 10 to 14 days depending on country of destination. Some orders take up to 4 weeks.
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| What does OEM stand for? What is the difference between OEM and full retail packaging ? |
OEM - Original Equipment Manufacturer. A retail version comes in a fancy box, OEM does not. A retail version contains a printed manual. The customers who purchase a retail version are eligible for tech support and different rebates. With our offer this is not possible - hence cheap prices.
Be aware that you will not be able to register the software with the manufacturer. Some of these products cannot be updated on-line.
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| Can I get a discount? Can I resell your software? |
There are no discounts for our prices nor can you resell our software. The software we offer cannot be resold.
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| What do I get when I order something from you? |
You get the CD(s) with the software in an envelope. You also get the activation key, serial number or CD key necessary to activate the software.
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| Where does this software come from? |
The software is shipped from Eastern Europe.
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| Is it possible to make a bulk order ? |
Due to the restrictions of the OEM software, we can sell only one copy of the product to each customer.
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| Can you provide a tracking number for the package ? |
The orders are shipped by means of InternationalAirmail.
Unfortunately, this postal service does not provide the customers with any tracking information.
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| I ordered Office XP Professional but I received Service Pack 2 as it is stated at the cd. |
You received Office XP Professional with Service Pack 2 included. Microsoft Office XP Service Pack 2 (SP-2) provides the latest updates to Office XP. Office XP SP-2 contains significant security enhancements and improvements in stability and performance. This service pack combines the updates into one integrated package and includes a number of other changes that are designed to improve the reliability and performance of your Office XP programs.
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| Do I have to uninstall Windows XP Home if I wish to install Windows XP Professional? |
It is better to uninstall Home edition saving all the data you need but Windows Professional may work adequately even if you don’t. Though we will strongly recommend you to remove the operational system you originally had.
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| I have purchased Acrobat Reader and can not install it. The operational system I have is Windows 98. |
Please, read Abode Installation Requirements. You need to have at least Windows 2000 to be able to install it.
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| I ordered Windows 2000 Professional and received Windows 2000 Workstation. |
This is the same product.
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| Office XP Professional should include Publisher but there is no upgrade to Publisher there. Why? |
This version of Office XP does not include Publisher. For more details check http://www.microsoft.com/products/info/product.aspx?view=22&pcid=cbf5ed94-ee9f-425e-8608-869a765a6041&type=ovr
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| AUTOMATIC UPDATES. |
Even though you are not able to register the product online you will be able to receive automatic updates of the programs. When updates are ready to install you will see a popup window or an icon at the right bottom corner of your screen. Then you have to click on the icon and follow the instructions.
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| I ordered Microsoft SQL Server Enterprise Edition 2000. Where do I find a key? |
You do not need a key to register this product.
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| How is my order shipped? |
We ship orders via USPS for American citizens and we use international unregistered mail for all the other countries. The parcel is delivered to your doorstep and you do not need to sign the receipt on the delivery.
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| Where do I get technical support? |
We do not provide technical support. You can find the necessary information on the installation in the program files (usually called “Read me”, FAQ or “Help”)
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| I have a problem installing MS Visual Studio .NET Architect Edition. The installation program asks for Prerequisites files, but I do not have them. |
The installation procedure of MS Visual Studio .NET Architect Edition should be started with the CD #1. If you choose the installation option 1 and the system lacks one of the components required, the installation program will inform you about it. You are to install these prerequisite components manually or skip it if you don’t need the required program’s extensions.
Insert the CD #3. The installation program will install the components required and in some cases you may have to restart the system. If the system is restarted, you are to run the process of the installation from the CD #1 once again. If the installation of the components from the CD #3 went successfully, the option 2 in the menu will be available. The further installation is to be carried out in accordance with the installation recommendations displayed.
Note that the CD #5 (Source Safe) requires a KEY. In this case you are to insert the following combination: 768-6350867
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| I have received a demo version of Quark Xpress 6 Passport Multilanguage. The program does not save files. |
It is very important to start the installation of "Quark Xpress 6 Passport Multilanguage" by autorun. In case this option is turned off while you install the program some of the essential files will not be downloaded and thus some transient error may occur. In case you cannot autorun the installation you should choose SETUP.CMD file in the root directory.
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| I have received an upgrade version of Illustrator 10, I cannot install it as the Program requires the previous versions. |
While the installation procedure of Illustrator 10 the system displays a message that Adobe Illustrator 10 upgrade installer requires proof of ownership of the list of products, and the list of previous versions is displayed. To proceed the installation you are to click the “Next” button. When the next message when the system asks to select a method for verifying ownership of Adobe Illustrator 9_0_2 is displayed, you need to click the “Next” button once again. After that follow the installation instructions given by the system.
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| When I try to install Office XP Professional, I get a message saying that the KEY is an invalid one. |
To install Office XP Professional you are to do the following:
Launch Setuppls.exe file located in the root directory of the disc, then enter the provided Key when the system requires it.
Please, keep in mind that the Key you get is valid for the installation of all the components of the CD. In case you choose one of the component programs and insert the Key, the system may display an error message saying that the Key is an invalid one.
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| Why clean install of Windows is preferable in most cases? |
It is a well-known fact that very seldom, if ever, one realizes the full potential of a new operating system when it’s installed as an upgrade. The most meticulous of users can’t guard against all the stray files, drivers, and registry entries that creep into a system through normal use. No sense is seen in starting out at a disadvantage. All the little problems that existed before the upgrade are likely to make the transition right along with the new operating system.
In case you decide to choose the upgrade installation of an OS, you may face a number of problems while the very procedure of the installation, like the installation KEY is not accepted by the system and identified as an invalid one. You may also have problems with running an upgraded Operating System.
Thus we would strongly recommend you to have a clean installation of Windows.
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