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FIL-LAND REALTY, INC.
SALES POLICY
TEN COMMANDMENTS OF HUMAN RELATIONS
1. Speak to people. There is nothing as nice as a cheerful word of
greeting.
2. Smile at people. It takes 63 muscles to frown only 15 to smile.
3. Call people by name. The sweetest music to anyone's ear is the
sound of his own name.
4. Be friendly and helpful. If you would have friends be friendly.
5. Be cordial. Speak and act as if everything you do were a genuine
pleasure.
6. Be genuinely interested in people. You can like everybody if you
try.
7. Be generous with praise - cautious with criticism.
8. Be considerate with the feelings of others. It will be
apprecicated.
9. Be thoughtfull of the opinion of others. There are three sides
to a controversy... yours � the other fellow's � and the right
one.
10.Be alert to give service. What counts most in life is what we do
for others.
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The FIL-LAND Man believes in intregrity as his guiding principle.
The very value that molds him into a person who is loyal and
dedicated to his task. Service is his motivation knowing fully
well that a "job well done is something that can propell him to
greater heights and allow him to sorn into the winds of success.
A FIL-LAND Man delivers what is expected of him not because of
simple personal joys or concieted personal gains but because he
realizes it is a part he plays out of the whole the greater good
for the greater number is a rule.
A FIL-LAND Man looks at failures with the eyes of success, sorrow
with the heart of joy and frustation with the minds of challenge.
He refuses to stoop to obstacle and rises over them wIth heads
held high and both hands in a symbol of victory.
The FIL-LAND Man represent the future not the past the right not
the wrong joy not sorrow happiness not pain and lives not on
failure but on the pedestal of SUCCESS...
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TABLE OF CONTENTS
ARTICLE I ................. CODE OF ETHICS
ARTICLE II ................. ACCEPTANCE / PROMOTION OF AGENTS
ARTICLE III ................. PROMOTION OF UNIT MANAGER TO
BRANCH MANAGER
ARTICLE IV ................. DUTIES AND OBLIGATIONS
ARTICLE V ................. QUOTA
ARTICLE VI ................. INTRA-AREA RELATIONSHIP
ARTICLE VII ................. INTER-AREA POLICY
ARTICLE VIII ................. POLICY ON SALE OF SUBDIVISION LOTS
AND HOUSE & LOTS
ARTICLE IX ................. OFFSETTING TRANSACTIONS
ARTICLE X ................. CREDITINGS OF OFFSETTING SALES
ARTICLE XI ................. DISCOUNTS ON SALE
ARTICLE XII ................. ESTABLISHING WHO HAS THE RIGHT TO A
SALE
ARTICLE XIII ................. ARBITRATION
ARTICLE XIV ................. POLICY ON COMMISSIONS
ARTICLE XV ................. POLICY ON RELEASE OF COMMISSIONS
ARTICLE XVI ................. CASH ADVANCES & CASH BONUSES
ARTICLE XVII ................. TRANSFER OF RIGHTS
ARTICLE XVIII ................. OFFICE BUYERS
ARTICLE XIX ................. MISCELLANEOUS
ARTICLE XX ................. EXCEPTION TO GENERAL RULE
ARTICLE XXI ................. PENALTY
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