IP PHONE

  Our  Internet (IP) Phone Service allows users to make international phone calls over the Internet at inexpensive rates compared to traditional IDD using an Internet Phone.

  IP Phones

Our Internet (IP) Phone Service allows users to make international phone calls over the Internet at inexpensive rates compared to traditional IDD using an Internet Phone.   Currently we offer following devices.

Action tech
IP Phone (dialup)
Scico80 186
Sepora 2000

Key Features

A number of different configurations with combinations of:
broadband, dialup, PSTN

Speed dial keys
Redial
Mute
Speaker Phone
Phone Book
Echo cancellation
Admin/User Setup
Benefits

Voice Over Internet
- Rates more favorable to the user than IDDD
  On-net calls which are even cheaper at US$0.02
- Users can buy IP Phones to be connected tto the same group for inexpensive calls.

Operations similar to telephone
Check account balance on the phone
Simple setup via:
- broadband on ADSL, cable or LAN connectioons
- low bandwidth dialup
  PC Phone view log to check balance

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Office Usage Broadband Configuration

- Outgoing on-net and off-net calls can be supported. This configuration does not support on-net calls between phones on the LAN. On-net calls are routed via the Internet.
- The preferred configuration is static pubblic IP setting.
- Firewall is not a supported configurationn under this version.
- There are a lot of considerations when opperating in a LAN environment. It is recommended that a trial is made before launching in full scale.

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Target Customers

Primary target
Consumers who make frequent international calls
Expatriate professionals
Foreign workers
Families of the above with them or back in home country
Families with relatives overseas, eg, kids studying overseas
Secondary target

Businesses
Cyber cafes and call shops with walk-in customers
SMEs or enterprises with regional or international operations. Need <4 Internet phone lines to make international calls.
Customer and Channel Needs
User customer
Internet phone to make international calls

Customer support
Recharge when PIN runs out
Check balance and call details
Partner support
Enterprise partner support center to extend.
Use PSC recharge function for postpaid or fund transfer for prepaid to make calls
Provisioning center for setup
Phone setup for end-user customers
Information to provide first level support to customers
faulty, technical questions.
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Usage Model

Purchase and Setup

Customer buys IP Phone from partners
Partners to setup account and pin and set IP-Phone password to protect the settings. Partners to configure MAC address, H323 ID, GK IP Address on IP Phone
Partners to inform customers their account number and PIN and view log address so that they can check their view log.
Partners have to group the source number within the same group otherwise on-net call will fail Customer to connect to ADSL modem or LAN connection for broadband, direct to telephone line for dialup.
Once installed, customer can then pick up the phone and dial in the following sequence:

Off-net call:
(country code) (area code) (number) #

On-net call:
(source number of the other IP phone) #

Each partner will be given a source number range.

Recharge

Customer will call up our partner to recharge.
Partner can then go to the partner support page and recharge the account and pin. Postpaid partners to use recharge function, prepaid partners to use funds transfer function.

(Prepaid account to both post-paid and prepaid private label partner.)
Prepaid PINs must be setup as rechargeable through their partners

Support call

If customer ran out of PIN, his/her off-net call will be cut off. However, they can still make calls to our partners to recharge their PIN or replace.
Partner to put sticker with support number (source number) to call.

View Account Balance

Customer can get account balance by pressing the get balance key on their IP Phone. To view details of their IP Phone calls, customer will go to PC Phone (either Fast Net2Fone�s or Private Label�s), enter account and PIN and use the view log to see the details of their IP Phone calls.
Real time display of information is required. Within a second of hanging up, a customer will see his call in the view log.
The call-shop can base on this view log to charge his walk-in customers.
There may potentially be a difference between the duration on the IP-Phone and the view log due to delay in the network.