FAQ
1. Where is the location of Handmade Dreamz Shoes?
-We are located at Kuala Lumpur.
2. How long the business has been operating?
-It was already been operating for 3 years.
3. What brand that has been use?
-Handmade Dreamz Shoes
4. May the customer use their logo or brand?
-Yes you may. We never use or imitate logo or brand that have been publish in the market.
5. Is there any extra charge for create our own brand or logo?
-Yes, extra charge RM20 will be charging based on logo, brand, material and quantity of the product.
6. Do you issue a refund if I don't like the product once I have received it?
-We do our best to ensure that the image and description on the website is an accurate depiction of the product. If you are still not satisfied, you may return the unworn items to us within 7 days upon receiving the product in its original packaging with a completed Returns Slip attached.
-In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 7 days upon receiving the items, and we will send you a replacement item. In case we are out of stock, we will contact you.
-The original packaging is required in instances where the customer has changed their mind or would like to exchange for a different item, size or color. Please note that the items must be unworn and returned within 7 days of your receiving the items with a completed Returns Slip attached. If the item is faulty, but the customer is no longer in possession of the original packaging, proof of purchase is required.
-Although we try to maintain a stock level that matches expected demand, highly popular items will run out of stock very quickly. Our focus is on keeping up with latest fashion trends and the items that we stock are only available while stocks last.
Please contact us at [email protected] if you have any further enquiries.
-We are sorry, but we do not offer this option.
-We are constantly updating our product range as new fashion lines are released and as we stock new brands. Please see new arrivals to see the latest items we have in stock.
-We look forward to hearing feedback about our products. You can send your feedback to us via:
Email: [email protected]
-We will be happy to assist you with your order. Please e-mail us at [email protected]
-Our website is best viewed with Internet Explorer, Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact us.
-All pricing is in Ringgit Malaysia.
-Maybank2u
-CIMB Clicks
-RHB
Bank Transfer
Pay via bank transfer in two easy steps:
1. You can either go to your local Maybank Cash Deposit Machine or visit your local bank office and transfer the amount over the counter.
2. Take a picture or send a scanned copy of the receipt to us at: [email protected]
We reserve the item for you for 2 days so please make the payment as soon as possible.
Your order will be processed within one business day after payment has been received.
-We strive to ensure that every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
-All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact us to confirm the placement of your order.
What is PayPal?
-PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
-We value your privacy and work hard to ensure that your details are secure and will not be released to any other party.
21. Do you keep my credit card details?
-We do not store your credit card details.
22. Will my information be sold to third parties?
-Your information will not be sold or passed on to third parties. Your privacy is important to us.
-Yes, your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout.
-Unfortunately, we are currently only shipping within Malaysia.
25. What is the process after Handmade Dreamz Shoes receive an order from customer?
-First of all, we will identify the types of product and pattern that have been order by customer. There are two method of buying that has been offer by us, which are:-
A > Choose from our catalogue:-
-First of all we will identify the shoes that have been order by customer.
-Even though the customer had chosen the shoes from catalogue, they can ask to modify their shoe or handbag based on their own desire such as change the color at certain area or change the height of shoe.(RM20.00 will be charge based on types of material use)
-Customer has to mention their size of shoes in the order form.
-50% deposit should be pay to us for processing order.
-It might take 14 days for deliver shoes to customer.
-After completed, we will contact our customer to pay the balance of payment and we will post the order to customer.
B > Handmade shoes:-
Customer should give clear details regarding their own design to us as follow:
-Sketch the design
-Material that have been chosen
-Color/ high heels or flat
-Attached the sample of design or sketch from any other local market.
-Shoes size