Training on How to Implement a

 Quality System based on

 ISO 9001: 2000

Background

We are living in the age of Total Quality Management (TQM). The word “Total” signifies that everyone must be involved and committed to supply Quality product/service while the word “Management” stressed that “Total Quality” must be managed as it doesn’t just happen. In its own development, TQM passed three stages: Quality Inspection (QI), Quality Control (QC) and Quality Assurance (QA).

QI and QC focus on final and all stages inspections, respectively, to control quality problems. QA is based on systems deployment to prevent quality problems, while ISO 9000 is an international standard for QA since it was introduced in 1987.

In the last decades, many organizations have come to appreciate the strategic importance of managing a quality system using ISO 9000.  As a result, the number of certifications by the ISO 9000 are increasing at a rate between 50-100% per annum and the total number of companies and organizations certified to ISO 9000 have reached over 500,000. Among others, the reasons for introducing the ISO 9000 are: it provides objective evidences, maintains consistency, brings clarity and transparency, excellent marketing tool, provides an auditable system, forms the basis for applying an effective TQM process- continuous improvement etc.

The training objectives

-To provide participants with the basic concepts of quality management

- To make understood the scope and implications of ISO 9001: 2000

-To enable participants on how to design and develop a quality system based on an ISO 9001: 2000

-To guide participants on how to formulate quality policy, establish quality objectives and draw-up quality plans

-To enable participants on how to prepare quality manual and procedures

-To provide guidance on the necessary steps to be taken for implementation of ISO 9001 and its certification by accredited body.

The training agenda

1. The development of quality management

2. Economics of quality: Cost of quality         

3. ISO9001:2000 Requirements: Management responsibility, Resource management, Product realization, and Measurement, Analysis and Improvement

4. Quality system documentation: developing a quality manual and procedure

5. Quality Control Tools                                                    

6. Quality system implementation & certification

7. Infrastructure for ISO 9000

8. A case study on  TQM in Ethiopia 

Training methodology

Wherever possible, attempts are made to accompany and explain the ISO 9001: 2000 QMS standard requirements with the basic concepts of Quality Management  and practical examples respectively. I believe that this would harness the requirements which urge you "to document what you do and to do what you document."

The training is aided by a template: the Blueprint for ISO 9000. The Blueprint provides a sample quality manual and a number of quality assurance procedures on a floppy disk.  The documents should benefit you in two ways. The first involves using these as a template to set out the structure and format of your unique quality documentation. The second is that they provide you with ideas on how to get started, what areas to cover and the amount of details required, etc.

Targeted participants

The total number of participants in the training should be not more than 20 individuals. No prior knowledge of quality management is assumed as the training covers relevant quality management concepts and practices to the ISO 9001:2000.

The training is structured around the needs of quality managers and experts, production supervisors and foramen, sales and human resource staffs, etc. It is also designed for those who requiring decision- making information for a strategic approach to ISO 9000 implementation and certification

Duration of the training

The training takes 22 hours which is delivered in four consecutive days. As deemed necessary, it would be delivered over a period your organization may propose. However, the training should be completed within three consecutive weeks.

Venue and cost of the training

The training is delivered at your organization's premise or at a venue of  your organization's choice for which the cost is born by the organization  in addition to a modest training fee, Birr 4,500.

The instructor

The training will be delivered by  Wondirad Seifu, who has acquired an extensive experience as a quality expert in the Ethiopian manufacturing industry and as an instructor on Quality management  at the Ethiopian Management Institute for several Years d

Click here to apply for the training.