Communicating

This unit who work in the IT industry. Some of these skills are specific to the IT industry, such as the use of specialist methods of communication, for example the use of video conferencing. But other skills, such as being able to give clear verbal explanations, are relevant to working in any industry. Communication is central to almost every aspect of business and private life, so being able to communicate clearly and effectively, by speaking, writing and other methods, is a very useful skill to develop.

In the IT industry, communication can have special challenges because of the technical nature of the sector. IT is also widely used at home and in business by non-technical people, who can find the use of terminology very confusing. As IT professionals you need to learn to communicate as effectively as possible with the IT users you work with and support.