City of St Petersburg St Petersburg, FL
St Petersburg Police
February 2001 to the January 2002
Application Support Specialist 1 Courses taken
Support group member providing technical support for the City software applications and related systems including Access databases. Trouble-shooting of network connectivity and installation of workstations, scanning devices, printers, documentation and support for application software. Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or with the use of wireless systems in police crusiers. Also implement software changes and updates as deemed necssesary.

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Flagship Capital Service Corp. Largo, FL
June 2000 to the February 2001
Network Administrator
Responsible for network administration, management reporting systems, voice mail broadcasting system administration, and telephony systems administration using Abacus and Perfect Voice Technologies. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Coordinate changes to Oracle and Access databases, test and implement the database applying knowledge of database management systems. Implemented enhancements to Access97 front end to improve efficient use of Oracle database.

December 1999 to June 2000
Information Assistant
First level support for company software including Mortgage Loan Origination software (LoanQuest). Developed and upgraded Microsoft Access databases for Equipment/Software Inventory. Determine user requirements, set up computer databases, and test and coordinate changes. Monitored the Novell Network and Back-up Servers, and documented all software installations and error solutions. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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Lab Assistant and Internship positions held during Collegiate Education

Eagle Asset Management St. Petersburg, FL
Summer 1998
Summer Intern

• Facilitated internal tracking quality control
• Streamlined the filing system and performed data entry

University of South Florida St. Petersburg, FL
Fall 1997
Computer Lab Assistant

• Assisted students with comprehending the various computer applications
  especially E mail programs, and Ms Office

St. Petersburg Junior College St. Petersburg, FL
Spring 96, Summer 97
Accounting Lab Assistant

• Guided students in understanding the accounting process

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Trader Publishing Company Clearwater, FL
August 1985 - December 1994
Transportation Officer & Computer Specialist
Plan and coordinate the transportation and distribution activities of local publishing company in accordance with governmental policies and regulations. Accountable for the on-time distribution Auto Trader Magazines to points in Florida, Georgia, and Alabama with the Clearwater delivery fleet. Prepared the department budget, cost reports, driver schedule, inventory reports and various other items. Designed Access database to meet the needs of the transportation unit. Prepared the department budget, cost reports, driver schedule, inventory reports and various other items. Also provided computer technical support for all the PC's on the plant level.

• Managed a department with a budget of $250,000
• Oversaw equipment and materials worth over a million dollars

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