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Donald
J. Obara Jr.
Objective: A position in management or project/team management that incorporates technology. Education: Bachelor of Science in Business Administration, May 2002
Associate in Arts in Business, June 2000
Skills: Excel Extraordinary Customer Relations Word Access ASI American Sign Language LAN TCP/IP TDD Improving Customer Relations SQL ISDN/BRI HTML Microsoft Windows 95/98/2000 Access PowerPoint MSDOS Telephone Techniques class 60WPM FrontPage IPX/SPX Netscape/Internet Explorer
Activities: American Marketing Association Alpha Beta Gamma Student Trustee Scholarship Polish Legion of American Veterans Sigma Iota Epsilon Golden Key Honor Society College of Business Dean's List Beta Gamma Sigma Phi Kappa Phi Internship: Total Quality Communications, Inc, Manager, Westchester IL, 2001 ·
Supervised 10-15 employees. Delegated shift responsibilities and initiated special
projects with employees: new
employee handbook, website creation, programming and checking records,
redesigned accounts, increased customer relations/satisfaction. Counseled
employees with difficulties to be more successful and efficient. Prepared and presented materials with clients.
Built and maintained company website and consulted other companies in
operations. ·
Position led to internship. Performed daily operations, answered after-hours emergency
calls for doctor’s offices and medical clinics.
Handled customer service requests/issues, supervised employees, and
resolved employee issues. Installed new CPU terminals using TCP/IP networking.
Maintained CPU’s and Host system.
United Way, Office Administrator/Volunteer, Elk Grove Village IL, July 2002 to current. · Maintained payroll and performed various accounting functions for non-for-profit organization. Participated in charity events and supported director and executive board with financial and general reports. Maintained records, answered phones, helped coordinate programs and supervised and directed volunteers. Worked with various United Way offices nationwide and other non-for-profit charities. Sprint PCS, Technical Service & Inventory Support Technician, Orland Park IL, November 1999-October 2000· TO BE UPDATED · Maintained logistics and kept accurate inventory. Reduced shrinkage, maintained equipment, and demonstrated in-depth knowledge of phones and Sprint PCS system. Provided technical service for customer phones and accessories. Created Excel programs and aided in Visual Basic programs to improve efficiency of cycle counts and shipping records. Kept staff up to date with company’s current events and in-stock and future-stock inventories. · Trained in CPR. Learned fire response and correct and legal operations. Practiced emergency response with equipment in simulated emergencies. Utilized teamwork and learned to perform in extremely stressful and dangerous conditions. · Assisted with basic electrical work of running wire for new scanning system located in several stores across Chicagoland area. Removed old office equipment and installed new equipment compatible with scanning system. Tested wiring for accuracy and functionality. |
