They ****** me about BIGTIME with a freezer I bought and paid for, This went on & on I went to the shop in Hammersmith and got my delivery charge back over the counter but will never buy anything from them again! I now go to pricerunner.com They tell you everything you need to know about electrical stuff and the cheapest place to get it. I tried to go to your horror stories page but there was a fault on it which is why I am replying this way. I'm glad somebody out there is doing something about those B*****ds! I hope they get what they deserve! All the best ;o) Received from Honeyvandal via Metro

The Wimbledon branch is full of spotty teenagers who have no manners, know nothing about the products and manage to give the impression they don’t care. All they seem to have any enthusiasm for is trying to flog you an extended warranty. I wouldn’t buy from there if it was the last shop on earth. Received from mrstation via Metro

I think that applies to all branches. It provides no end of amusement to walk into Dixons knowing what you're talking about and confuse the staff.

Mind you, Shoe Express staff are considerably worse, or at least they are in every shoe express I've been in. Admittedly there's less knowledge necessary to seem qualified... but they're just rude. Spotty teenagers are one thing, spotty teenagers who pick their spots in front of the mirrors while ignoring customers are quite another. Received from xrikcus via  Metro

Dixons' sales staff are on commission so it is in their interest to sell you anything and everything, regardless of whether it's the right product or not. I was mis-sold two digital cameras before I saw sense and went to John Lewis. Couple this policy with their complete lack of knowledge of their own products and you've got a fairly miserable shopping experience. Avoid. And don't even get me started on PC World. I will most certainly be visiting your website. Received from dan robinson via  Metro

Dixons are a commercial organisation of course their sole motive is to make a profit. Other companies that have better customer care policy have the same motives it is just that they have realised that by treating their customers with more respect they can improve those profits.
Instead of wasting your time moaning about Dixons why not expend you energies on somthing of real concern such as preserving the feeding grounds of the Slavonian Grebe  Received from decent chap via  Metro

Last Saturday, my wife and I brought a new cooker from Curry’s. knowing them from old, we asked them about delivery and installation of said cooker pointing out quite clearly that anything longer than a week, and we’d go elsewhere. They phoned and allegedly made the appointment for the following Wednesday. We actually heard the girl say down the phone “Have you got the CORGI installation diary open?”.

Well guess what! Monday, and my wife receives a telephone call. The can deliver the cooker on Wednesday & take it away, but can’t actually install it until the following Monday (Heaven only knows how they expected us to cook in the meantime).

We went back to the shop, practically got called liars by the manager (“They wouldn’t book the installation immediately..”) and generally made to feel as if we really shouldn’t get in the way of Curry’s doing whatever they wanted, when they wanted.

I told ‘em to stick their order and went elsewhere.

I’ll urge anybody to do their level best to avoid the Dixon’s Store Group (Dixons, Curry’s, PC World) like the plague. Received From Paul Coulson