In an effort to improve customer service at the welcome center, I have made some updates to several items at the center and I have made some changes. First, I have updated the bookstore manual to include the changes that you have written in over the past year and to include updated information on voids and credit cards.  Second, I have updated the Shift duties list by combining them with the what to do if you are bored list and they are now taped to the front counter. The items listed in bold are the shift duties that should be done each day by every shift. Read through each item and do the ones that pertain to your shift. After that, check and see what other items on the list can or should be done to make our center the most attractive and user-friendly center for our visitors. Third, the opening and closing procedures have been updated to include all of the managerless opening procedures as well as those procedures that you would do whether a manager is present or not. Please review each of these items on your next shift.
In an additional effort to improve customer service, I am asking that each of you make every effort to arrive with enough time to put away your personal items and be ready to start your shifts at 8, 11, and 2 respectively and stay for the full shifts of 11, 2, and 5. I know that sometimes you can only get a Doctor's appointment on a certain day or you are not feeling well and these instances are understandable. I believe for us to provide the best customer service we must have the welcome center ready to open before 8 a.m. and wait to close the center until 5 p.m. (6 in the summers). To this end, I have bought an atomic clock at your request. I will be here on the days I am able to have the center ready to open prior to 8 and stay to close after five. I ask that on the days that I am sick, on vacation, at a meeting/conference, etc. that you make the same commitment to customer service and arrive early enough to prepare the center for opening before 8 a.m. and stay after to close after 5 p.m. For Weekend Travel Counselors, I will be starting a weekend reward program for all travel counselors who volunteer for at least 24 weekend shifts. If you volunteer for 24 weekend shifts in one calendar year, you will qualify for a special day trip to be determined either by me or by committee at the last staff meeting of the year. This is my way of thanking you for your dedication and commitment to excellence within the Welcome Center and for volunteering your time on the weekends.