Dpeyemedia Computer Services Limited offers a comprehensive support service designed to help your business and your staff make the most of the software you use.

Telephone Operating System and Application Support

This service offers our customers telephone operating system and application software support both on workstation and server based technology.

Our accreditation as a Microsoft Certified Partner is proof of our knowledge in the support of the following:

Dpeyemedia Computer Services Limited offers businesses of all sizes the opportunity to benefit from the experience of our industry qualified professionals. Telephone support is offered per incident, as and when you need it for as long as you need it and can be purchased in blocks of:

Up to 10 incident calls per annum
Up to 25 incident calls per annum
Up to 50 incident calls per annum

We can also offer support contract cover on the following:

Sophos Anti Virus
Veritas Back-up Exec
WatchGuard Firewall

Remote Server Support

This service includes telephone operating system support and reactive remote diagnostics. The support is specifically beneficial in determining the nature of the fault and decreasing the timescale in which issues can be addressed. This service includes the installation of all necessary communication equipment and allows swift diagnosis and in many cases remote rectification.

Remote Server Management

This service includes server telephone operating system support, reactive remote intervention and proactive remote server support and management.

With this service, not only will you receive on line support when it is needed most and direct intervention when required, but Dpeyemedia Computer Services Limited will also observe, forewarn and monitor server activity and protect your valuable resources.

Our skilled technicians will monitor the customers' server/servers once weekly and report on the following areas:

Review of event logs
Review of any performance monitors in place
Review of server storage both hard disk and memory usage
Review of back-up logs (optional due to o/s specifications)
Review of any UPS equipment (if monitoring software is installed)
An overall assessment of server health

In addition the following interventions can also be included upon instruction from the customer.
Apply service packs and updates as necessary
Server Hard Disk and Storage Management
Modification of Users and Accounts

A full and detailed activity report will be forwarded to the customer on a weekly basis, which will also identify any problems or areas of concern.

Faults will be resolved remotely where possible, however, occasionally on site assistance is unavoidable. In such instances our customers will have the option of booking technical days in advance therefore ensuring response and expertise are at hand, or alternatively ad hoc call out as and when needed.