Reference

Reference information covers all the various materials that staff need day to day on the job. 

Communiqué uses sound research-based methods to identify client needs and develop the required reference materials. All materials are designed to assist end users to locate information quickly and easily.

Kinds of Reference Materials

The kinds of reference materials that can be developed include:

  Policy and Procedure Manuals

  Standard Operating Procedures

  User Guides

  Reference Manuals

  Quality Manuals

  Quick Reference Tools

  On-line Reference Material

  Installation Guides

  Troubleshooting Guides

  Getting Started Guides

  Administrator's Guides.

Development Process

Communiqué works with its clients to plan and develop the best reference materials for their requirements. The process for development of reference materials comprises 5 main stages as shown below.

Stage 1: Analysis of Information Requirements

During analysis of information requirements, Communiqué works with you to identify the information requirements of the target audience(s) of the reference materials. We collect information about the various tasks that employees complete and the kinds of information required by them to complete these tasks.

Stage 2: Reference Information Design

During the design stage of a project, Communiqué assesses the target audience information requirements and develops a project plan, which includes a detailed design of the content of the final product (for example, the Table of Contents of a manual).  

Stage 3: Reference Materials Development

During the development stage, Communiqué prepares the final product. The development stage may be completed by Communiqué alone, or with your employees working as part of a development team. During this stage, all draft materials are submitted to relevant client Subject Matter Experts for content review and approval.

Stage 4: Development of Communication Strategies

Where the final product will affect large numbers of people, or will be used by people in a wide range of locations, it is recommended that a strategy is developed to inform people of the impending change. Communiqué can assist you with developing this communication strategy for your organisation.

Stage 5: Design of Information Management and Control Systems

All documents need to be managed and controlled to ensure the availability of up-to-date information to those requiring it. The information management and control systems need to include provision for information accessibility and reviews, revisions, approvals and dispositions. Communiqué can assist you with developing these systems.

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