New World First Bus

NWFB Human Resources Department had a large number of  individual documents covering the company’s policies and procedures relating to various HR topics. The Department commenced the process of ISO9000 Certification and realized that one of the requirements of this Standard is complete, accurate and controlled documentation.

The company asked Communiqué to complete the following tasks:

  review the current documents and make recommendations about any further information that needed to be developed to ensure that the HR manual would be complete and accurate

  compile the individual documents into a complete NWFB HR Policies & Procedures Manual, structured and constructed to comply with the standards of ISO9000. 

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