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| MTR Corporation Operations
Procedure Manuals In 1997, Communiqué completed an analysis and design of
the information requirements of the new Airport Express Railway so that these
manuals could be produced in time for start-up of operations (more than 10
manuals). Communiqué wrote several manuals, including the Station Operations
Manual, and acted as the Project Manager responsible for supervising the project
team that developed the rest of the manuals. 1997/1998
Annual Safety Reports In
early 1998, working with information from a variety of MTR Corporation managers, Communiqué
designed and wrote the MTR Corporation Operations Division 1997 Annual Safety Report. The
target audience for this report includes the MTR Corporation Director of Operations,
MTR Corporation
Deputy Directors of Operations (Passenger Services and Maintenance), other
senior MTR Corporation managers and external bodies such as the Government Inspectorate of
Railways, the MTR Corporation corporate insurance company and MTR Corporation legal advisors. In November 1998, Communiqué was asked to review the information in previous Annual Safety Reports to ascertain whether it was actually meeting the requirements of its target audience. Communiqué completed an Information Needs Analysis with the various target audience members and redesigned the structure and format of the 1998 report to meet their stated requirements. Operations
Engineering Department (OED) Project Plan Communiqué worked
with MTR Corporation senior managers to develop a standard OED Project Plan. The
aim of this Project Plan was to provide project managers with a consistent,
logical and thorough tool that could be used to manage any project, regardless
of size or duration. The plan also ensured that all changes to a project were
documented and tracked, and that a full set of required information was produced
and stored logically for easy retrieval. Online Version of Penny’s Bay EIA Report This report was produced by an external company. The
information it comprised was structured and presented such as to expediently
achieve Government approval.
MTR Corporation also want to present this information on its
web site for access by everyone interested. Communiqué worked with Dr. Glen Frommer of
MTR Corporation to analyse
potential target audiences and their information requirements from the report.
The information in the report was then restructured:
so that it was easily accessible as online
information, including identification of information hyperlinks, etc.
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