Topic: Glitches.

Background: Occassionally, what we take for a glitch or hang-up is a security matter such as the one that prohibits the user from posting the same message in several clubs in a short period of time. It is designed to thwart SPAMmers and is usually quite effective until you want to tell all your friends in all your clubs "Happy"-something. More often, they are just plain frustrating quirks, such as being told your club does not exist when attempting to access a page within your club or your club itself. There is that moment of anxiety when you think "have I been hacked?" "did my co-founder do something stupid?" We've seen them all--from clicking on most recent message of 2000 and finding yourself at message 1 to the message board in HTML code. Only a few have been presented here.

Please make sure you enter reference as "Glitches / specific topic" in e-mail sent to [email protected].



MESSAGE BOARD ERRORS

Message glitch (message#40-glitch)--When the servers get out of synch and new messages are on the post server but not on the message server yet and trying to read the new messages sends you back to the first 40.
   
Yeah, i'm well aware of this oldie but goodie. This problem has actually gotten a lot better in the past couple of weeks. It occurs when we max out our message board servers (Clubs folks seem to post a heck of alot!). 
Because there's no room to store the new messages, they can't get posted until we free up some room on our servers. We recently added some new servers to the fold, so you shouldn't see this problem too often, if at all in the near future.

Messages won't post. Sometimes when you click on the POST button, you see the message formatted to post (w/the <br> tags and such) but it won't post. Often it is a message w/several links in the message, but there's no set number that seems to trigger this problem.
   
Usually when there's a message that doesn't post, there's a message at the top of the page that says why it can't post. This message is easy to overlook, and we will remedy this with the merged product. The usual problem -- which i've run into many times in this club alone -- the message is too long to be posted. Just break it up into two messages and things should work fine.


CLUB EMAIL ERRORS

Club emails: Sometimes get sent multiple times even tho send is only clicked once.
    This doesn't happen as often as the message board bug, but still occurs from time to time. This has a couple different culprits, but the usual one involves readers that we have on our machines. They detect when new messages are created and ready to be sent. Unfortunately, sometimes we get multiple readers on the same message, hence the multiple emails. We fix this as soon as we are notified by someone on the customer care end, so if you see it, drop us a line.


DELETED CLUBS ERROR

Deleted Clubs: Clubs which are deleted while you are still a member decrease the amount of clubs that you can join. Related to this, those deleted clubs never disappear from My Yahoo clubs module or from Yahoo Companion clubs list.
    Clubs that are deleted while you're still a member shouldn't affect the total number of Clubs you can join -- i'll have to see an example of this one too. By the way, is the max on number of Clubs you can join too low? Do you guys need a higher limit?
    The Clubs not being removed from Companion and My Yahoo is a database problem. Right now the other products just read from the Clubs database, but they don't do it continuosly. When the two get out of sync, you get clubs that are dead being left over in these modules. Hopefully the merged product will remedy this situation as well.
 


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