- clubfoundersclub says, okay, On Topic -- What do you think about Warren's reply to our item #10?
- Lo_Forde says, wow! Lo is impressed
- Lo_Forde says, refresh our memory Angel?
- Secretive__ says, cfc: what was item #10 ... so many wish lists were posted on thre
- clubfoundersclub says, We want a real person to answer real questions, not auto messages
- clubfoundersclub says, and he said: that he was real and answering questions
- multicat01 says, ... I tend to remember by content, not item numbers (too many "senior moments" these days)
- clubfoundersclub says, What do you think that means?
- Secretive__ says, heheheeh... skipped the question
- mistybunny says, ya HE might be.....but not in yahoo! LOL
- Lo_Forde says, that he is ignoring the point
- Secretive__ says, meant he was answering questions on the board, didn't touch on customer care thoughts
- Lo_Forde says, so we need to be more specific on wish no 10
- multicat01 says, Yes, it seems to me that he was dancing around the issue.
- clubfoundersclub says, I think so too
- mistybunny says, me too
- clubfoundersclub says, that sort of peeved me at the time as well
- damsel_in_ddk says, oh oh speaking of customer care, a -real- person emailed me from yahoo
- clubfoundersclub says, seemed just a touch flip
- Lo_Forde says, how many people tho would be needed to handle all those club members?
- Secretive__ says, I don't think customer care will drop the auto message, as it shows your e-mail was received on their side and at what time the e-mail was accepted on their servers
- clubfoundersclub says, yah, but it often displays no understanding of the question
- Secretive__ says, but I wish they would say something like "we will have someone e-mail you for more clarification after it is read"
- Garrit_Sherova says, i emailed yahoo about a problem with a club i am cofounder of and i think i got a real person, but the problem is still there...
- Secretive__ says, so you know that someone will read it adn be required to respond back
- multicat01 says, I don't mind an auto message that says my question has been received and a "real" answer will be forthcoming.
- clubfoundersclub says, that's another one...if it is a system wide problem, wouldn't it be nice if they admitted it
- damsel_in_ddk says, well this is what you can do
- clubfoundersclub says, truth is usually so uplifting
- Secretive__ says, (oddly though, it was my ranting about an auto response that had me land a CL position)
- damsel_in_ddk says, I emailed that woman back and I put ATT: Erica in the title
- damsel_in_ddk says, she got back to me the next day
- damsel_in_ddk says, so use her name
- mistybunny says, brb
- Secretive__ says, I just call them
- Lo_Forde says, call?
- damsel_in_ddk says, I did that, they didn't answer me
- clubfoundersclub says, newsflash...they have completely dismantled Geocities CL program
- clubfoundersclub says, gone
- Garrit_Sherova says, do they say their name if they are a real person?
- Secretive__ says, takes less time ... you got them right on the phone
- Lo_Forde says, what is CL?
- clubfoundersclub says, Community Leader
- multicat01 says, That's one of the things I like about the Excite clubs ... in order to access any clubs there you have to go through the sign-in page and they use that page to post information about temporary glitches, etc.
- Lo_Forde says, they got rid of that???
- clubfoundersclub says, volunteer peer users with training
- Secretive__ says, it was a thing where people could volunteer to help other people with web design, geo problems and such
- Garrit_Sherova says, i think they got rid of that when geocities and yahoo merged
- Secretive__ says, cfc: one of the reasons why I left the program after the merger was that it was too overhauled adn ticked lots of folks off
- clubfoundersclub says, well, you remember me mentioning that you couldn't use the Profile ID address to enter our website yesterday
- Lo_Forde says, shame, that was useful. Guess they could no get the volunteers
- clubfoundersclub says, think of the poor suckers who don't know their neighborhood address
- Garrit_Sherova says, newer geocities accounts dont have neighborhood addresses, or at least yahoo doesnt say what it is
- Secretive__ says, Lo: they were 'redefining' the CL structure within the CLs but actually had them becoming more distanced and no longer feeling they were working as a "team"
- clubfoundersclub says, The CL program was still working in HelpChat last month
- clubfoundersclub says, not yesterday when I tried to report the glitch
- clubfoundersclub says, I know.
- Secretive__ says, they have a neighborhood address but yes, the vanity URL that you used to pay for is the more prominant one
- clubfoundersclub says, not only that ~angel-pie which I still pay for = AngelPie_Mouse which I don't and Athens/Acropolis/2321
- clubfoundersclub says, and for my 4.95 a month, I get 5 meg
- Secretive__ says, cfc: ah the joys of yahoo IDs when you have a geocities site
- clubfoundersclub says, I am thinking about dumping GeoPlus unless they up the ante
- Secretive__ says, but the yahoo ids being so easy to get cancelled out the monitoring of people having more than 2 personal freebie sites
- clubfoundersclub says, yah, and the e-mail address restriction is off now too
- Lo_Forde says, with the very small and disapearing banner they use now, is it still worth paying $5 a month?
- clubfoundersclub says, nope
- Secretive__ says, Lo: not really, just if you need the extra space
- damsel_in_ddk says, k guys I have to get ready for work tomorrow
- damsel_in_ddk says, thanks for the info on egroups
- clubfoundersclub says, hey, we're drifting off topic here
- Lo_Forde says, welll, we are talking about Yahoo....
- Secretive__ says, besides, we are already griping abotu their help desk folks
- Lo_Forde says, Well first thing is they have to streamline the menus
- Secretive__ says, if they brought in someone off the street and said monitor this club and here's your tip sheet of responses ... then we would be griping even more
- clubfoundersclub says, well, how much would it cost to have an all volunteer army?
- Lo_Forde says, hello Arryl
- clubfoundersclub says, Hey, Arryl
- ArrylT says, well Survivor finally ended hehe
- Garrit_Sherova says, hey arryl
- Secretive__ says, cfc: again, why are people questioning Warren's identity? They don't want a volunteer but someone who KNOWS something about the actual orkings of clubs and the programmings to answer their questions or consider their suggestions
- clubfoundersclub says, didn't you get that when they trained you to be a Geocities CL?
- Secretive__ says, but we could not answer from GeoCities perspective
- Secretive__ says, many times we were given general responses only
- clubfoundersclub says, no, you had a better perspective...from the user side
- ArrylT says, I know next to nothing about TOC, I am here in a supporting role to MistyBunny our Chat Co-Founder & clubfoundersclub (aka A-P) our technical genius
- Secretive__ says, or told to refer the person to an e-mail addie they could write to
- clubfoundersclub says, well, ArrylT, you'll just have to read up on it on our homepage later
- Secretive__ says, again, we were told to keep our personal opinions to ourselves
- Lo_Forde says, But the CL people were there to help with web page set ups and such right?
- clubfoundersclub says, oh, my goodness, I am the technical genius? we're in trouble now.
- Secretive__ says, I didn't like some things they did ... but i could not say that to someone griping to me about it being a part of their homepage or something
- ArrylT says, I've already browsed a bit and I think the idea of TOC is a good one, but like any such idea it will help only those who truly want help
- mistybunny says, Hi Arryl
- Secretive__ says, Lo; that was basically it and to help monitor sites for the content value to be turned in for warnings
- clubfoundersclub says, we were thinking that they have just about blown all the questions on features we could ask by now
- Lo_Forde says, so Yahoo needs 2 sets of help scenes, one techy and one for founder problems
- clubfoundersclub says, trying to come up with a new list now
- mistybunny says, good point Lo
- Secretive__ says, Lo: *nod* the help desk should have a club area
- Secretive__ says, then they could man that with 'trained' volunteers
- Lo_Forde says, yes
- Secretive__ says, like the help chat or help forums in GeoCities
- clubfoundersclub says, Yah, that might be helpful...might put CFC out of business, but then it would be better for founders in the long run
- ArrylT says, I think everyone is in agreement that Yahoo needs to work on its customer support eh?>
- clubfoundersclub says, that's the main topic right now
- Secretive__ says, cfc: not out of business out all!
- Lo_Forde says, that will certainly not put CFC out of biz
- Secretive__ says, cfc: your club and other fuonders ones would still be just as important
- mistybunny says, okay I hate to be a big ole party pooper here. As a club founder I agree that yahoo has problems that we need addressed, but when you look at yahoo/geocities as a whole, the organization is HUGE, and they must get thousands of emails a day........there is WAY MORE to yahoo than the clubs,.....although important to us, they are a drop in the bucket to yahoo
- clubfoundersclub says, I am not worried about our niche; I am worried that people are not getting the help they need
- Secretive__ says, clubs like this one have the personal touch of 'been there done that'
- ArrylT says, customer support as a whole needs work
- ArrylT says, in every department
- ArrylT says, not just clubs
- clubfoundersclub says, Part of the problem is that clubs are modular
- mistybunny says, Yes Arryl thats right
- Secretive__ says, sadly, the problem is the e-mails go to one addie basically
- Secretive__ says, then divvied out
- clubfoundersclub says, chat for instance is a different department
- clubfoundersclub says, news is another department
- Secretive__ says, whereas calling them, you are given selections of what area you need to talk to
- ArrylT says, the best thing they could do is install a 1-800 #
- clubfoundersclub says, even club colors and backgrounds come out of My Yahoo
- Secretive__ says, or your call is transferred
- Lo_Forde says, so, back to what I said earlier: they need to streamline the menus. Different help desks for different needs
- Secretive__ says, arryl: but paying for the call has many people rethinking "is this worth a long distance charge?"
- multicat01 says, They also need to make it easier to find the link to customer support.
- mistybunny says, yes Lo, just like filters......put the department in the subject line: ei: Chat, Clubs, News etc
- ArrylT says, they can make you listen to advertisements on the 1-800 # as you waited
- Lo_Forde says, they need to make everything easier to find. That is my main bitch about Yahoo
- mistybunny says, that would make the mail easier
- clubfoundersclub says, that's why I was saying they should install a link in the founder tools
- clubfoundersclub says, make it that easy for a founder to contact them for a problem
- ArrylT says, good idea
- Secretive__ says, arryl: heheheh... well I wish they would get differnet music
- clubfoundersclub says, and use that info to check the system
- clubfoundersclub says, my e-mail isn't going out in mass mail...user problem or system wide?
- ArrylT says, I asked a specific question a week ago on something
- Secretive__ says, well, their 'help pages' ... honestly ... I think they tried to limit it a paragraph or less in explanations
- ArrylT says, they sent back a generic response
- ArrylT says, that i could have found myself
- clubfoundersclub says, if it is a system wide problem, address it before you get five hundred complaints
- Lo_Forde says, and nothing else?
- ArrylT says, and didnt answer the question at all
- mistybunny says, just make sure you check the FAQ before you write....LOL
- Garrit_Sherova says, when i emailed yahoo about one of my clubs, im not sure if it was an automated one or a real person... it said that they were looking into the problem
- Secretive__ says, their founder's and member''s pages for help need more content before they option of "did this help you? Yes? No?"
- ArrylT says, yep
- Lo_Forde says, yes
- clubfoundersclub says, always click "no" and go to their feedback
- Lo_Forde says, I tried that, gets not much back
- Garrit_Sherova says, i think they need a system status page for the clubs servers
- clubfoundersclub says, I'm still ticked that they are not even acknowledging the address error on their system status page in Geocities
- Secretive__ says, GS: I asked for that also, so far no response on that
- Secretive__ says, I will have to repost it
- clubfoundersclub says, last entry is July 14
- clubfoundersclub says, yah right
- clubfoundersclub says, and that's the problem
- Secretive__ says, I asked for a status page for the servers in yahoo - and one for founder's usage within their clubs, extended versioning of stats
- clubfoundersclub says, too we don't really know how long Warren is going to stick around
- clubfoundersclub says, he's not here to answer customer care problems
- clubfoundersclub says, so ...
- mistybunny says, well people need to get on topic in TOC
- mistybunny says, and Warren needs to put his foot down
- clubfoundersclub says, that's a good idea, secretive
- Secretive__ says, I will look those two former posts of mine and respond from them asking him if he has a possible response to them
- clubfoundersclub says, at least a check on whether they know there is a problem
- Secretive__ says, misty: he has been today, oodles of posts deleted
- clubfoundersclub says, no kidding
- Lo_Forde says, about time
- Secretive__ says, hehehhehehe
- clubfoundersclub says, I am a little ashamed I got into that war
- ArrylT says, war??
- clubfoundersclub says, but you notice, he didn't delete any of my messages
- Secretive__ says, cfc: I tired to stay out of the petty wars in there but earlier this morning I got so dang ticked
- Secretive__ says, he deleted one of mine before he launched in answering questions
- clubfoundersclub says, ooooooo
- Secretive__ says, well ... I was 'cattier' in it than I was in the other ones
- Secretive__ says, showing more of my temper
- mistybunny says, Don't take the deleting of posts personally guys......he's probably so overwhelmed with posts
- clubfoundersclub says, maybe that's it...I didn't get catty
- Secretive__ says, misty: I didn't know he was thre until I clicked enter on one of the posts that showed up right behind his
- clubfoundersclub says, would you believe he'll hit 3000 on his 30 day anniversary
- Secretive__ says, so he deleted it right then and there
- Secretive__ says, I wasn't too surprised once I read his message though
- Secretive__ says, I am all for him putting his foot down
- Secretive__ says, too many people were trying to use that as an area to blacken someone else upon
- clubfoundersclub says, yah, someone has to reign us prima donnas in.
- mistybunny says, yes me too Secretive.......if the crap would stop in the club, I might be able to get caught up!
- Lo_Forde says, if the crap would stop it would be a decent club to join
- Secretive__ says, or worse, what peeved me off, was the assumption jumping on what kind of person some folks may or may not be
- clubfoundersclub says, I think I gave up somewhere around message 2000 until today
- clubfoundersclub says, gosh, that was only last weekend
- multicat01 says, Exactly, Misty. Too time-consuming to sift through the bickering posts to get to the true info posts.
- mistybunny says, I got lost when I went on holidays
- mistybunny says, had to get Angel to fill me in
- Secretive__ says, "I don't like Secretive because she has red hair ..." or "so&so has a founder's club thus they are getting preferential treatments ..."
- mistybunny says, So, what kind of impact has TOC had on CFC? Good ? Bad? inderferent?
- clubfoundersclub says, actually, Valerie is doing a great job with the TOC homepage
- Secretive__ says, like honestly ... some people needed get a better grip on things
- clubfoundersclub says, well, I was thinking more of the impact on clubs in general
- ArrylT says, *shrug* i dont know
- Garrit_Sherova says, i gotta go...
- Garrit_Sherova says, bye everyone
- mistybunny says, bye Garrit
- clubfoundersclub says, goodnight Garrit
- multicat01 says, Hate to bug out in mid-chat, but still recovering from surgery and need to get to bed. Good night everybody! Can someone who is in here thru CC save this chat and post it to a web page somewhere?
- mistybunny says, Well Angel, it hasn't bothere GOTG
- clubfoundersclub says, oh, hope you're feeling better soon, multicat
- mistybunny says, we are doing that multicat
- Secretive__ says, misty: well, it gives us a side venue without the bikcering aspect to explore together what eGroups offer
- clubfoundersclub says, yes, but do you see anything coming out of it that is going to improve your club?
- mistybunny says, out of THIS chat?
- Lo_Forde says, You have perhaps more posting CFC. How about what impact has CFC had on TOC?
- clubfoundersclub says, and I think the answer is YES
- Secretive__ says, and some of our personal opinions ... along with helping us still with our personal club problems
- clubfoundersclub says, LOL
- mistybunny says, only thing is........if bickering starts in my club like whats happening in TOC, I'll quit the club or kick out the shit disturbersLOL
- mistybunny says, TOC could be a great help with out the people causing probs
- Secretive__ says, people took advantage of the fact that there was only one of him and he wouldn't be able to log in every day
- clubfoundersclub says, what I am getting out if are the possibility of more customizable features
- clubfoundersclub says, html code to our messages
- clubfoundersclub says, attachments to posts
- Secretive__ says, he showed today that he would pop in to not just answer questions though
- Secretive__ says, I don't like the last two, but knwo some folks want that
- clubfoundersclub says, we're seeing that there will be a new permission level to foundership
- clubfoundersclub says, current founders will remain founders
- Secretive__ says, (which is long overdue in my opinion)
- clubfoundersclub says, but new co-founders will be granted authority according to the founder per club
- clubfoundersclub says, so more founder control
- clubfoundersclub says, polls are coming in from eGroups
- clubfoundersclub says, some of the other features there...expanded e-mail from eGRoups
- clubfoundersclub says, which misty isn't going to like at all
- mistybunny says, Angel, does that mean when we write newsletters, they can be longer and not cut off?
- clubfoundersclub says, and backgrounds by Christmas
- mistybunny says, HEY why won't I like that?
- nowaywins says, hi
- Lo_Forde says, hey Roger
- clubfoundersclub says, exactly
- Secretive__ says, well, if they bring over the message length from eGroips ... posts and newsletters can be longer
- mistybunny says, Hi R
- clubfoundersclub says, My briefcase section on your clubsite which will expand document storage and photos
- mistybunny says, so? I don't send out long newsletters from CFC, but will more than welcome them with my own club
- clubfoundersclub says, I am not sure I understand that one, misty.
- clubfoundersclub says, there's still a few questions that we need to get clearer answers on
- mistybunny says, well you said I wouldn't like the expanded mail.......but in CFC it wouldn't affect me, i don't send out long letters,
- clubfoundersclub says, and a few that he refuses to be pinned down in answering
- mistybunny says, but in my own club, lots of times I have to send out the news in two parts
- Lo_Forde says, will you rephrase the item 10 Angel?
- clubfoundersclub says, definitely
- clubfoundersclub says, we need to get an asnwer on that one
- Lo_Forde says, it is probably one they have yet to decide on.
- clubfoundersclub says, one of the things he said was that he was very interested in the concept of including clubs in Webring.ORG
- clubfoundersclub says, and for those who do not know, Yahoo! owns Webring
- Lo_Forde says, yes, why not? they own everything else
- clubfoundersclub says, They don't own Tripod
- nowaywins says, next week
- Lo_Forde says, lol, ok, almost everything else
- clubfoundersclub says, that would mean they get Lycos
- nowaywins says, cant buy the world in one week
- nowaywins says, have to spread it out
- clubfoundersclub says, and Angelfire
- Lo_Forde says, oh lord I hope not
- clubfoundersclub says, Lycos owns Angelfire and Tripod and a bunch of guestbook and mail servers
- nowaywins says, i hear they are looking at canada for sept.
- clubfoundersclub says, About.com is more my worry
- Lo_Forde says, why is that Angel?
- clubfoundersclub says, because I think they are linked to eGroups
- mistybunny says, About.com took out the girl scout stuff.........twits )
- Lo_Forde says,
- clubfoundersclub says, they may have been told that they had to
- clubfoundersclub says, did you save it off when you had the chance?
- Lo_Forde says, sorry Misty, had to try that one out
- mistybunny says, ya I think they were..........but they had good stuff, nothing to tick anyone off about
- mistybunny says, nope Angel I didn't
- clubfoundersclub says, ouch
- mistybunny says, try what Lo?
- Lo_Forde says, the smiley
- ArrylT says, sorry i need to leave now ... wish i could have contributed more, but very glad to see everyone
- clubfoundersclub says, okay, so our number one priority out of this meeting is all item #10 on our wishlist
- Secretive__ says, bye arryl
- nowaywins says, tootles
- mistybunny says, yes Angel!
- clubfoundersclub says, making customer care accessible
- Lo_Forde says, yes CFC
- clubfoundersclub says, Do you feel we have exhausted this topic or should we schedule another meeting?
- Lo_Forde says, wait and see how tomorrow goes? many not here tonite
- mistybunny says, I agree with Lo
- clubfoundersclub says, true
- clubfoundersclub says, and thanks for reminding me
- mistybunny says, someone else will have to take transcripts though, I won't be here
- clubfoundersclub says, I'll ask at the top of the meeting
- Lo_Forde says, angel? arent you on Cheeta?
- clubfoundersclub says, yah, but it doesn't keep a running transcript and I sometimes forget to save
- clubfoundersclub says, so a back-up I can use is good
- mistybunny says, I'm the back up! LOL
- clubfoundersclub says, then I just cut and paste the whole thing together into one document
- clubfoundersclub says, also, for some reason, voice chat lags me and I don't get to see things I say
- clubfoundersclub says, so I ask a question and someone answers, but my question doesn't show up
- Lo_Forde says, hmmm, perhaps your settings are off
- clubfoundersclub says, might be
- mistybunny says, that works CFC unless you have short term memory probs and forget what you asked
- clubfoundersclub says, I am currently using the defaults
- Lo_Forde says, latest version?
- clubfoundersclub says, well, I need to go... my honey gets home from work at 10 p.m. and I need to make his supper
- Secretive__ says, well, I am off to check in one last time on my club circuit
- Secretive__ says, *waves bye to everyone*
- Lo_Forde says, ok, got to run also, nite nite all
- clubfoundersclub says, Goodnight, everyone!
[text missing]
ArrylT enters.
mistybunny ducks out of the way.
clubfoundersclub squirms.
multicat01 is away (Auto-Away).
multicat01 is back.
Garrit_Sherova leaves.
multicat01 leaves.
clubfoundersclub hides from the world.
nowaywins enters.
ArrylT is away (Auto-Away).
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