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What Makes a Great Web Site?

What are the essential traits of great Web sites? After you visit a site and find yourself  staying awhile, what makes you stay? A sense of humor helps. Flashy graphics are nice. But the fundamental traits that make a site work are more elusive. This article will break down the essential characteristics of great Web sites into some easily followed rules of thumb.

Most of these guidelines are just plain common sense, which seems to be a scarce commodity on the Web. The sexy proprietary page-layout and text markup features provided by Netscape and Explorer as they leapfrog each other have seduced many a webmaster into jazzing up their pages, only to be forced to put "you must use Netscape/Explorer to view these pages" at the bottom. This could be rephrased to say "these pages look awful without Netscape or Explorer." Stick with standard HTML  and your pages will look good on all browsers that support it.

Overall, we've found that companies either get the Web or they don't. Your Web site should reflect the culture of the Web, which we call the "Gift Economy." (Witness Netscape and Microsoft.) Very few sites (5%) can charge for admission or require membership, and many people avoid sites with these barriers. Give away something valuable: information, software, advice, humor, and people will flock to your site.

Original content is the most important trait of a great Web site.

Be easy to read.

Make your pages as easy to read as possible. Black text on a white background (as this page is set up) is the easiest to read. I've seen some nearly impossible to read pages that use backgrounds the same shade as the text (dark text on a dark background and vice versa). If you use a background, stick with the lighter shades and let the text stay black. Use a wide and short (we use 700 X 16 pixels) background graphic that's non-interlaced and under 1K or <BODY BGCOLOR="#ffffff">. HTML now includes style sheets that can control page, link, and text color attributes site-wide, and make maintenance easy.

Be interactive.

Good interactivity engages the user and makes your site memorable.

After original content, the second most important trait a Web site should have is interactivity. The Web is an interactive hypermedia communications medium that your Web site should reflect. Sites that involve the user and have a sense of fun or adventure will get more hits, and can charge more for ad space.

Another advantage of interactivity is self-generating content. By allowing your visitors to interact with your site they actually create content for you. Script-driven user surveys and forums allow visitors to share information with others and can help shape your site to better serve their needs. Forum or chat software is a great way to do this.

Be well-organized.

Balance the number of levels (the degree of hyperization) with page length to minimize scrolling and display time.

Sun Microsystems found that users equate poor organization with poor site design in their extensive usability study of their home page. They also found that users don't want to scroll. However, the hits on Discovery Channel Online increased by 40% after they went from non-scrolling design to a scrolling design. It depends on your application. Designing pages so important content is "above the fold" is a good idea, though some sites take this maxim to an extreme and cram everything into a cramped mess. Where possible, size your pages important content to fit into the typical user's screen (465 pixels wide by 340 pixels high for a 15" monitor). Web pages should be at most two 8.5 x 11 pages in length. I've seen many examples of huge 100K+ one page sites.

Part of having a well-organized site is providing multiple ways of easy navigation. Supply both text and graphics for buttons. Users feel more comfortable if you maintain a consistent look and feel throughout your site.
 

"A Web site is like a diner. It has a core arsenal of dishes that justify its existence, but it also must have a regularly changing specials menu that keeps its regular customers coming back for more. The assumption...is that a Web citizen...visits the site on a weekly, if not daily, basis."


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