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By using the Flemish example, Ankie illustrated many of the general Ombuds principles; the tasks, the quality requirements, the pitfalls and the working principles. A model for a European Ombudsperson, based on the results of an inquiry by EFCW member Il Telefono Azzurro, was presented by the European Liaison Officer, Francesca Fontanini. Claudia Stangl-Taller from the regional Ombudsoffice for Linz, presented the Austrian experience which sparked a lively follow-up debate on the structure of Ombudsoffices and what constitutes an ombudservice. The group concluded that there is not only need for definition of structures but also of roles e. As Ankie pointed out, it is not just a question of being independent, but also knowing how to use it. |