Reference
Reference information covers all the various materials that staff need day to day on the job.
Christine Seabrook uses sound research-based methods to identify client needs and develop the required reference materials. All materials are designed to assist end users to locate information quickly and easily.
Kinds of Reference Materials
The kinds of reference materials that can be developed include:
Policy and
Procedure Manuals
Standard
Operating Procedures
User Guides
Reference
Manuals
Quality Manuals
Quick Reference
Tools
On-line Reference
Material
Installation
Guides
Troubleshooting
Guides
Getting Started
Guides
Administrator's
Guides.
Christine works with her clients to plan and develop the best reference materials for their requirements. The process for development of reference materials comprises 5 main stages as shown below.
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Stage 2 |
Stage 3 |
Stage 4 |
Stage 5 |
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Stage 1:
Analysis of
Information Requirements
During analysis of information requirements, Christine works with you to
identify the information requirements of the target audience(s) of the reference
materials. Information is collected about the various tasks that employees
complete and the kinds of information required by them to complete these tasks.
Stage 2: Reference Information Design
During the design stage of a project, Christine assesses the target audience information requirements and develops a project plan, which includes a detailed design of the content of the final product (for example, the Table of Contents of a manual).
Stage 3: Reference Materials Development
During the development stage, Christine prepares the final product. The development stage may be completed by Christine alone, or with your employees working as part of a development team. During this stage, all draft materials are submitted to relevant client Subject Matter Experts for content review and approval.
Stage 4: Development of Communication Strategies
Where the final product will affect large numbers of people, or will be used by people in a wide range of locations, it is recommended that a strategy is developed to inform people of the impending change. Christine can assist you with developing this communication strategy for your organisation.
Stage 5: Design of Information Management and Control Systems
All documents need to be managed and controlled to ensure the availability of up-to-date information to those requiring it. The information management and control systems need to include provision for information accessibility and reviews, revisions, approvals and dispositions. Christine can assist you with developing these systems.
