OBJECTIVE: To obtain a position to enhance my communication and managerial skills.
SUMMARY OF ACCOMPLISHMENTS
*Earned Gold and Silver Awards in Girl Scouting
*Future Business Leaders of America (FBLA) President (97-98)
*Staff Writer for The Signal, GA State University paper
*Disney Moment Award (Spring 2000)
*Disney University: "Ducktorate" Degree (Spring 2000)
*Certificate of Recognition for completing the WDW Alumni College Program (Summer 2002)
*Dean�s List: Summer 2001, Fall 2001, Spring 2002
August 1998-Present: Georgia State University-Atlanta, Georgia
*Expected Graduation date: December 2002
*Senior pursuing a Bachelor of Arts in Journalism/Minor in English
*GPA: 3.16
*Courses: Feature Writing, Editorial and Critical Writing, and Mass Media and Society
May-August 2002: College Program Internship at Walt Disney World
Disney�s Blizzard Beach Water Park-Orlando, Florida
*Summer Alumni Program: Certificate of Recognition for Completion
February-May 2000: College Program Internship at Walt Disney World
Disney�s Animal Kingdom-Orlando, Florida
*Disney University: "Ducktorate" Degree
August 1994-May 1998: Meadowcreek High School-Norcross, Georgia
*College Preparatory/Vocational Diploma
*GPA: 3.6
*Course: Cooperative Business Education
WORK EXPERIENCE:
August 2001-Present: Philips Arena-Atlanta, Georgia
Guest Service Representative-Usher
*Assist in directing guests to their seats
*Provide guests with information regarding the facility and the Atlanta area
*Enforce rules of the arena for safety of the guests
*Participate in providing a memorable experience in giving great guest service
*Interact with co-workers and guests each event
May 2002-August 2002: Walt Disney World
Blizzard Beach Water Park-Orlando, Florida
Quick Service Food and Beverage Hostess
*Participated in providing guests with information, directions, and conveniences within Walt Disney World�s Blizzard Beach Water Park
*Successfully used cash handling skills with use of computerized register
*Worked daily beside co-cast members and managers providing a teamwork atmosphere
*Interacted with guests and cast members daily
February 2000-May 2000: Walt Disney World
Disney�s Animal Kingdom-Orlando, Florida
Food & Beverage Hostess (Zone 1: Ice Cream, Beverage, and Hot Dog locations)
*Independently worked at ice cream/drink carts in a variety of locations inside Disney�s Animal Kingdom
*Worked with co-cast members at the Hot Dog location
*Provided conveniences for guests- information as well as food/drink
*Successfully used cash handling skills without the use of a register or a calculator while �on-stage�
*Participated in shadowing experience with manager
*Interacted with Guests and cast members daily
April 1999-January 2000: Best Buy-Duluth, Georgia
Customer Service Representative II (Returns/Exchanges/Financing)
*Operated register with sale/return/exchange transactions
*Assisted customers with financing purchases with the Best Buy Credit Card
*Attended store meetings to enhance employee spirit and learn new systems/programs to increase customer service efficiency and satisfaction
*Interacted with customers and employees daily
Oct 1997-April 1998: Atlanta Screen Print Services, Inc.-Norcross, Georgia
Receptionist
*Learned to make minor decisions immediately
*Learned to take constructive criticism to help improve my personal and professional abilities
May 1997-Oct 1997: H & H Technologies, Inc.-Tucker, Georgia
Receptionist/Clerical Worker
*Learned how to make invoices, packing slips, and keep track of accounts payable in QuickBooks Pro
*Took inventory, typed worksheets, and many clerical activities
June 1995-May 1997: Philly Connection-Lilburn, Georgia
Assistant Manager
*Learned how to cook, operate the phone, stock, inventory, processed orders, completed paperwork, and typed business letter all under pressure
*Interacted with employees and customers� daily
The Shrine Church Atlanta March 3, 2001
*Prepared and served food to homeless
Super Bowl XXXIV Atlanta, Georgia January 26-30th, 2000
*Super Host Committee Volunteer
*Welcomed visitors at major Hotels in Atlanta and Buckhead
*Assisted guests in making their own free �Play by Play� football video
*Gave information about the Super Bowl and Atlanta/Buckhead to guests
Music Midtown Atlanta, Georgia May 13-15th, 1999
*Served beer to guests
*Provided information to guests about locations of stages as well as times bands were playing
Georgia State University Circle K Service Organization (1998-1999)
*Prepared food for Homeless
*Raised money for UNICEF
*Assisted with arts and crafts at the Dogwood Festival at Piedmont Park
*Raised money and participated in AIDS Walk
Olympics 1996 Atlanta, Georgia: Tennis, Cycling, and Archery
*Gave out free water to guests
*Provided information to guests concerning the Olympic events and Atlanta as well as The United States for out of country guests
Active Girl Scout Member for thirteen years (1985-1998)
*Program aide at Lilburn Day Camp for six years
*Craft Leader at Lilburn Day Camp for two years
*Earned Gold and Silver Awards
SKILLS & ABILITIES:
Human Relations
*Girl Scout for thirteen years involving leadership skills
*Enthusiastic and positive employee at all jobs listed
*President of Future Business Leaders of America (FBLA) involving leadership and social skills
Cooperative Business Education
*Knowledgeable in Dreamweaver, Microsoft Word, PowerPoint, & Internet
*Increased typing skills and speed
*Web design knowledge
*Dependable, punctual, and honest