Last Updated on 3/1/2012 at 14:34 ESTArticles
Appointment Setting Services
Many companies are using call centers for more than simply taking messages and patching calls. Appointment setting is one task often performed by operators often referred to as "virtual receptionists". Most appointment setting services can tap into a company's web-based appointment book, and are usually available 24 hours a day.
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Benefits of Live Chat Support from Contact Centers
Many companies offer both telephone based support as well as live chat support, managed by contact centers. These ensure that customer service is always available, even when customers are shopping online.
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