ERIK L. TICE

Proficiencies

Operating Systems

• Linux
• Sun OS UNIX
• Windows (all versions except Vista)
• X/Window

• Bourne Shell Scripting
• C
• COBOL
• HTML/XHTML
• Pascal
• Peoplesoft
• TCP/IP stack of Protocols
• Visual BASIC

• Familar with Networking
• Lotus applications
• Microsoft Office (all versions except 2007)
• Telecommunications
• Visible Analyst Case Tool
• WordPerfect

• World Wide Web browsers
• Lynx
• Telnet
• FTP
• Archie
• Gopher
• Veronica

• PeopleSoft PeopleTools I
• PeopleSoft PeopleTools II
• PeopleSoft Query/Crystal Power Reporting
• Flexibility Award from USF Human Resources Recognizes, Rewards and Values Employee Successes
• Customer Service Award from USF Human Resources Recognizes, Rewards and Values Employee Successes

Work Experience

Woltcom, Inc: Hollister, CA
Dispatcher (Contracting), Verizon Southeast NDC

• Track and assign regulated and special service trouble tickets using AWAS and vRepair to dispatch technicians to appropriate repair trouble sites.
• Handle escalation of fielded and CO repair tickets using Sametime and Lotus Notes.
• Handle WOTS escalations using AAIS/DS. Create trouble reports for M jobs in AWAS/Workbench.
• Clear trouble tickets completed by field and CO technicians.
• Handle customer contact for missed commitments for POTS using CCI Report.
• Consistent tracking of NOC tickets using NOCTRACK system.
• Assisted screeners with REACT Testing as requested.
• In my short time in the Southeast NDC, I have assisted my co-workers with desktop computer application support.

USF Human Resources Department: Tampa, Florida
Senior Computer Support Specialist

• Maintained computer and Help Desk Support for approximately sixty (60) computers and personnel
• Supervised the implementation of the PeopleSoft Self Service module as a HR Liaison to IT in 2001. Ensured data integrity by reports and system updates.
• Computer support for the PeopleSoft Payroll department within the Division of Human Resources
• Created HR and Payroll reports for general and special projects as required by the individual divisions of the University.
• Wrote reports in RAMIS and MS Access.
• Implemented rollout of Peoplesoft software in the General EMployment System (GEMS) project.
• Maintained and created new implementation of Human Resources web site.
• Built, configured and installed PCs and servers in the Division.
• Worked with several implementation teams regarding Y2K and Peoplesoft conversion and interviewed end users regarding the reporting needs that need to be met under PeopleSoft.

USF Foundation, Advancement Services: Tampa, Florida
OPS Biographical Updater
Entered Foundation/Alumni/Development records into the University mainframe system and BANNER; sorting, filing, batching or performing clerical manipulation of input documents. Qualifications included attention to detail, accurate typing skills with sufficient speed to get the job done.

USF College of Business Administration: Tampa, Florida
Open-Use Computer Lab Assistant
Maintained a system on how to give out computers easily and efficiently in the College of Business Computer Lab.

4 Site Design: Clearwater, Florida
Web Page Developer
Designed and maintained quality web sites using HTML 3.2 and Java applets.

Temple Terrace Public Works Department: Temple Terrace, Florida
Data Processing Aide

Organized and indexed the Public Works Map Room, sorted file cabinets, revised recycling and trash pickup routes around Temple Terrace and answered telephones for special trash pickups.

Temple Terrace Fire Department: Temple Terrace, Florida
Data Processing Aide

Reported to the Assistant Fire Chief and the Fire Chief and assisted the Secretary to the Fire Chief.
Responsible for installing Windows 3.11 and related programs into the Fire Chief's and Assistant Fire Chief's Computers.

Hillsborough County Employment and Training Department Public Assistance/Accounting:
Tampa, Florida
Data Processing Aide

Reponsible for filing and sorting of computerized reports and data entry work.

Museum of Science and Industry Development Department: Temple Terrace, Florida
Data Processing Aide

Reponsible for data entry, general office duties, and troubleshooting and maintenance of the museum's electronic sign.

Education

University of South Florida: Tampa, Florida
B.S. in Business Administration with a major in Information Systems Management, August 1997

Hillsborough Community College: Tampa, Florida
AA in Information Systems Management Awarded

Abilities

Communicate information clearly and accurately.

Work well independently as well as part of a team.

Generate ideas to promote effectiveness and efficiency

Identify hardware and software problems and propose solutions.

Reliable, Flexible, enjoy challenges, good sense of humor.

Additional Activities

Former Executive Information Officer (Web Master) of the Management Information Systems Society (student chapter of the
Association of INFORMATION TECHNOLOGY PROFESSIONALS, formerly DPMA), 12/95 - 8/97
Former member of Explorer Post 227 (Boy Scouts Computer Club)
Former Systems Operator of Reddy Time's BBS (down for now.)
Christ Our Redeemer Lutheran Church Web Developer / Web Development Committee Leader since January 2005. Visit Christ our Redeemer website
Have owned computers since 1983. I have owned and am familar with IBM XTs, ATs, 486s, Pentiums, TI-99/4As,Commodore 64s and all AMD Processors since the Athlon.

References

Available upon request

Last Updated on Friday, March 30, 2007 by eriktice, [email protected]

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