Round Rock, TX 78664 • 512-621-0443 • [email protected]
Highly efficient and detail-oriented individual with customer service, data entry, and call center experience seeking an applicable position with a quality organization that can properly utilize my skills and experience.
OPERATING SYSTEMS: Windows XP/7/8, LINUX Mint
BROWSERS: Chrome/Microsoft Explorer/Firefox
PROFESIONAL EXPIERIANCE: Microsoft WORD, Microsoft POWERPOINT, Microsoft EXEL, Microsoft OUTLOOK
SOFTWARE TRAINED: Adobe Photoshop CS4-CS6/CC, Adobe After Effects CS4-CS5/CC, Adobe Illustrator CS4/CC, Paint Tool SAI, Final Cut Pro, Autodesk 3DS Max/ Maya.
Southern New Hampshire University, Online – Credits transferred, Bachelor of Science Degree in Graphic Design, media Arts and Animation. Graduation date: May 2019
The Art Institute of Austin, Austin, TX - Two years toward a Bachelor of Science in Media Arts and Animation
Companion Care Giver
In-home helper and companion for client with Dementia with daily activities, such as bathroom functions, food preparation, grooming, dressing, medication reminding, housework, laundry. Basic CPR certified.
Service Attendant (overnight)
Alone responsible for the smooth running of the gym and it's guests overnight. Answer phone calls and answer guest questions. Basic CPR certified.
Teleservices Representative
Duel skilled for Domestic calls and Technical Support for the client FedEx. Quick responses and problem solving skills necessary for deescalating unhappy customer interactions.
Intent Analyst responsibilities on scheduled shifts. The other scheduled nights I had supervising responsibilities. Duties required skills gained from experience from all positions held at Interactions.
Transcribe audio for system use.
Combination of Transcriber responsibilities as an Intent Analyst for the NAVIANT client.
Received Government Clearance – Public Trust level 5C, applicable for ten years.
Combination of Application Training Specialist responsibilities as an Intent Analyst.
Training of new client applications to classes of Intent Analysts on a weekly bases. As wells as one on one question and answering.
Gave daily updates to Intent Analysts.
Kept Analysts up to date with numbers reflecting efficiency and accuracy.
Gave advice and constructive criticism for Analysts needing improvement.
Self-trained and kept up to date with all clients and their handling updates.
I entered caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format. I received bonuses weekly, for excellent speed and accuracy.
I maintained up to date knowledge of trained client applications. I was trained in thirty-four client applications.
I had the ability to handle sensitive and confidential information professionally.
Inbound Call Center, Customer Service Representative
Kindly provided information to customers about company policies, services, responding to requests from customers for appliance assistance, providing information and troubleshooting.
Posted charges to customer accounts, explaining charges that appeared on their accounts, processed payments from customers, made necessary corrections to accounts.
Self-motivated to achieve peak performance, maintain top quality standards.
Background Concept Artist/Designer,
(January'13 – February'13 Internship)
Always attended creative meetings for brainstorming and planning of projects in a team environment.
Independently followed prompt and constructive criticism for background designs.
Designed backgrounds to follow themes of color, mood and style, etc.
Web Graphics Designer
Efficiently met clients deadlines/ progress checks.
Effectively displayed creative process and progress to the client throughout process.
Character Designer Intern
Punctually completed rough drafts, digitally inked final painted work within assigned deadlines
Individually followed prompts and guidelines for character drawing/digital painting style.