Installing and upgrading hardware is typical of the day-to-day tasks that an IT support technician carries out.
Installing new hardware components and carrying out simple upgrades of existing hardware such as replacing
a video or network card or adding additional memory or storage are examples of these types of tasks. The
tasks may be needed because of routine maintenance, fault repairs, upgrades or new software installations.
This unit covers the skills and knowledge required to replace, upgrade or install computer hardware

components.

Learning outcomes